Absolutely. I was the 1st Purist to commit to the steel model. So I adored it from the first photos.
How do you think it makes me feel inside to basically have to sell it off, and likely at a big loss? Heart broken and angry, at the same time. I think you are on to something Arie about a new independent service center. Think about how many watches we own...
I know.
About the independent service center: I actually thought of this being a very sustainable asset for Indie brands. To take always hesitations from potential customers who are afraid what will happen after the founder retires of the (small) indie brand. Thi...
Arie I do think it is a fabulous idea.
I have had the same thought process on buying from an independent. What happens if they retire, or something else derails them from work? You should pursue it for sure.
I somehow seem to have missed your post
I am truly sorry to hear about your experience Michael - this is most certainly not in line with what it should be. Let me see if anything can be done about it!
I will of course try my best...
To see that the situation is resolved quickly. I fully understand your frustration and can only hope that yours is an exception to do with the Texan service center and not to be seen as representative. My dealings with the local Boutique here have all bee...
I feel your pain Michael.
I am very thankful that two separate MB boutiques kind of brushed me off when I inquired about this particular watch when it was all the rave here on the forum. One boutique didn't even know about it and when they finally located the model online, they sa...
I think you nailed it Fernando
After a few years of being a Montblanc watch collector and supporter, I am convinced they are not ready to service high end haute horology customers as well as other brands Cheers Robin
Fernando, thanks. I bought the watch in the first place because I LOVED it.
Case, dial, hands, strap, finishes, and...16.29 movement! GORGEOUS. Pretty much perfection, something we seldom see from any brand. So mine broke. OK, sucks for me, but that can happen. I accept it. But the treatment by the brand is deplorable. That canno...
It is a shame
I've read your post and the answers. I shall admit that your story is horrible. It seems that bad service is a widely spread problem in the watchmaking. Believe me or not - I considered your watch to be impeccable in terms of movement. Now I shall avoid i...
I expect to still "love" the watch when I see it again some day.
But do I dare keep it, knowing that any other potential service would be like this? Crappy position to be in, I would want to keep it but I would never want to need to send it in again.
I refused
After I got offered one 1858 in December in a Boutique that didn't work (with running chrono it stopped by the first minute to turn) I tried another dealer, that ordered one and got it end of January. This watch came sealed and we unpacked it together. It...
I just posted a glowing review of the Montblanc 1858 Tachymeter...
...but my service experience with MB mirrors yours. They are utterly incompetent in this arena. As a matter of fact I mentioned that as a,major concern to the boutique when I was deciding on purchasing this watch and they assured me all is well now. Well,...
I replied with congrats. I think your decision pleases Montblanc.
They can provide horrific customer service and still sell watches, so they will be fine. I have stated numerous times, I adore the watch. But the experience has zapped my enthusiasm for it, which is quite unfortunate.
Well, MichaelC...
this entire hobby is irrational to begin with, an addiction some might say. If it were rational the industry would behave differently. Still, I agree the major brands have crossed a line through a combination of aspirational pricing and abusive customer s...
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