Todd B.
545
Sad but I'm learning this is how it is
I have not had to send one of the few Montblanc watches I have in for service but I recently bought a new Harry Winston watch and I accidentally dropped it when I was removing it from the box for my first time to wear it. A small allumnimum piece on the face detached and there was a ding on the bezel. I sent back to the boutique where I bought it and they, in turn, sent it to Geneva. It took two months for them just to give me an estimate on two minor repairs, It then took another few weeks for them to acknowledge receipt of the signed estimate and now they are projecting that it will take up to 17 weeks for repairs. So a watch I bought in July, I should be getting back sometime in January. Absolutely absurd but after reading these posts it seems this is the norm which is horribly sad.
Help with Minerva service please
Hi all, How is everyone? Does anyone have a senior contact in Montblanc, specifically for Minerva? I am having a real issue with their servicing. My 1858 blue titanium rattrapante chronograph’s winding system broke in September last year. It has been with...
Thanks for sharing your experience.
Unfortunately, what you're going through is not unusual with Montblanc/Minerva service. Several members here have reported similarly long wait times, often exceeding a year, particularly for complex movements like the rattrapante. A few key points based o...
This seems par for the course for Montblanc Minerva..
Which is why I will never own one again unless someone gifted me one.
Sorry to hear about this service experience! I don't know anyone that can help but you aren't overreacting and also these kinds of crazy service times are far too common. I think we need more discussion around service times...
... so people know what they are getting into when they buy from a brand. After years lost in service I have ptsd when it comes to complications, time only for me which probably doesn't even change servicing time just increases the chances it comes back r...
They make great watches but........
Their after sales service is way below par. I had bought a new Star Legacy Suspended Exo Tourbillon in October 2024. Within a month the tourbillon stopped working and was sent back to MInerva for just under three months. Within less a month, the tourbillo...
You’re not over reacting.
But you are experiencing what several of us already have. The watches are incredible, but the wait for service is painfully long. I think it’s simply a product of having so few watchmakers on staff, none of which are dedicated to service. My understanding...
Sad but I'm learning this is how it is
I have not had to send one of the few Montblanc watches I have in for service but I recently bought a new Harry Winston watch and I accidentally dropped it when I was removing it from the box for my first time to wear it. A small allumnimum piece on the f...
Wow
That is not reasonable. IMO 4 - 6 months at most. For a super complicated piece I might be ok with 8 - 10 months but even that is kind of ridiculous. I just had to send one of my relatively new and very complicated watches off for service for another bran...
Thank you all!
Yes, they make really great watches- both at Le Locle and especially at Minerva. But I think we can all agree servicing is lacking! It seems some brands just pushes the sales end but not the after sales side….. shame. These are not cheap watches either- w...
I sent you a PM yesterday with the relevant contact
this time span is not normal, we are at the moment talking 8-9 months
Unfortunately still no response…
I emailed the contact you kindly sent but have not heard anything back…..
I am sorry to read that
as he is the CEO of the watch branch that is no good sign at all... only advice I have is to resend the message and demand a reply
Good news!
He responded to my chaser email straight away! Apologised for the delay and said that he cannot seem to see my first email. These things do happen. He now has his Director of manufacturing and quality manager on the case. Fingers-crossed!
What is the status?
Anxious to hear how things are going with your watch in service? So glad I found your thread for it has caused me to reconsider an intended purchase of a Montblanc watch! Really disgraceful and inconsiderate on the brand’s part! When you’re spending serio...
UPDATE- Good News
Hi all, Montblanc has actually been amazing once they received my query. I do believe Monsieur Lecamp when he said my previous email did not reach him. Within a week, his team had looked into the matter and gave me a very detailed time line of what happen...