jfriedkin
12
It is a bit unrealistic
to think that PP would just drop in a whole new movement. The cost of such a suggestion would be nearly the cost of a new watch!
Mark, I have sent several watches to Geneva for service. The wait times for customs inspection is no where near 1-2 weeks. Patek uses a Customs agent and due to the VERY high volume of endangered species straps, (which they have CITES paperwork for) the time a watch spends in Customs is very little. I spoke with HSWA about this when I sent my last watch into Geneva for service. They explained to me that if I send it in, it WILL spend significantly more time in customs.
Revisiting long service times.
Dear fellow PP enthusiasts. We all had an experience with ridiculously long service times, especially with our beloved brand PP. After having to wait 9 months for the service of my 5140, I was happy to get a turnaround time of only 4.5 months for my 5550....
Well, this is an issue today in watchmaking but I wouldn't see it as you do
This subject has been quite often discussed indeed and many answers and remarks have been put forward, even very recently when a few members have posted there good experience of overhaul. You have also been talking about this Service delay matter a few ti...
It is a bit unrealistic
to think that PP would just drop in a whole new movement. The cost of such a suggestion would be nearly the cost of a new watch! Mark, I have sent several watches to Geneva for service. The wait times for customs inspection is no where near 1-2 weeks. Pat...
Thanks for the info :)
I indeed had this discussion with Patek salespersons a while ago and that's why they tried to send the watches without the straps if possible. Best, Mark
Relevant Anecdote
Jim, Your suggestion to drop in a functional, tested, calibrated movement rather that servicing and returning the original movement would certainly shorten wait times for those calibers available, but I foresee some issues. (A) Inspection. Some inspection...
Apart from the obvious problems
of assessing for damage (as Park notes) and matching a replacement movement to the right year of the watch, what is the point of a transferable serial number? The sole function of a serial number is to identify an item; if it can be swapped between items ...
Great topic!
The timeframe is normally 4-6 weeks on warranty work in the US, which is fair IMO. I hope they improve service times for routine services.
I do avoid complicated watches ...
... because of where I live. On the west coast of Canada. I would have no problem with complicated watches if I lived in Europe.