Patek Philippe

Thank you for a great report!

I enjoyed when you wrote about your visit to Patek Philippe Salons.

I visited there just in the end of March and bought a strap for my 5196P. When I went to an AD to get it assembled, they told me that the other part of the strap is right and the other is too small. So the strap was a combination of two straps of different sizes.

I wrote to the shop on 4th April, sent the strap back as well as a purchase receipt. The reverted and promised to send me a new strap. The delivery time for the ones not in the shop is 8 weeks. Yesterday I wrote to this Patek's own Salon an unfriendly letter. Over 21 weeks have passed and I herd nothing from them. I ordered a new strap from Patek's Geneva Salons when the strap from London did not arrive in 8 weeks. I got that strap and many others already even I ordered now the straps with custom length.

According to my experience the service in Patek Philippe's Salons both in Geneva and Paris is outstanding. The sales staff is always polite, very friendly and they have all the time needed.

In London they are arrogant and do not even perform in an acceptable way. But I'm probably not the type of client they want to have: I have only 10 Patek watches and my wife is even worse with her two Pateks!

We will vist the Geneva Salons next time 10th September and I look forward to our visit and meeting our charming and very friendly contact there. To London I travel often in business but will pass the Salons by just adding speed and not looking aside.

Best, Kari

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Photo tour of London Patek Philippe ADs

By: Puffy : August 31st, 2012-02:34

The other day i went for a wander into central to hunt down my next piece and below are snaps of some of the pieces I tried on in my hunt. My Patek tour covers the main tourists areas here are the snaps... (in some of them you'll notice my hands are all m...

Very good! Undercover shopper...

By: scurfa : August 31st, 2012-04:44

..and I bet the UK MD has read this post already!

Thanks a lot for this information !!

By: Georg : August 31st, 2012-05:42

I will be in London in 2 weeks time, so your report comes in very handy. Many thanks and best regards Georg

Feels like I was there. Nice Puffy [nt]

By: tick tock doctor : August 31st, 2012-06:37

I don't know if I believe the bike crash story, I think you

By: whit : August 31st, 2012-07:19

were probably biting your hand after seeing all of the watches and which one to buy. Probably had nightmares too? Great post with superb photographs. I am very surprised that many of the pieces were scratched. That would be troubling to see.

So was I and even more disturbing "they'd just polish them up". Don't think so. Not for me [nt]

By: Puffy : September 3rd, 2012-04:07

Thank you for a great report!

By: dr.kol : August 31st, 2012-09:40

I enjoyed when you wrote about your visit to Patek Philippe Salons. I visited there just in the end of March and bought a strap for my 5196P. When I went to an AD to get it assembled, they told me that the other part of the strap is right and the other is...

Nicely detailed report Anders.......

By: Topcat30093 : August 31st, 2012-10:51

Thank you. And my favourite out of them all was the Black Dial (I think) 5980. This piece is certainly growing on me :)

thanks tony! [nt]

By: Puffy : August 31st, 2012-14:56

grim experience kari. must say rolex ad staff is no better, very poor education of sales

By: Puffy : August 31st, 2012-14:56

staff on what they're selling, like thinking that a watch's serial number is the one found on the clasp etc... the staff is only as good as the training they receive and sadly salaries are quite low in the UK and to some it's only a job to make end meet.....

All I can say is that at the same time

By: dr.kol : August 31st, 2012-15:10

when I visited PP in London, we went with my wife to Breguet Boutique located nearby in New Bond Street. My wife ordered custom length straps for her Reine de Naples. Some six or seven weeks later the Boutique sent me the invoice by email, I paid it, and ...

Rubbish service. makes you lose faith in the brand. [nt]

By: Puffy : September 3rd, 2012-04:09

London Salon

By: Roni M : August 31st, 2012-19:35

I'm sorry you have not had a positive experience with the London Salon but as a collector I would just like to add that I have found them to be exceptional,kind,knowledgeable and professional at all times and infact second to none. And I'm not a big buyer...

I am glad to hear that they have service

By: dr.kol : August 31st, 2012-20:13

you in the correct way. That kind of service is what one would expect from Patek. Best, Kari

Splendid service

By: pployalfan : August 31st, 2012-20:31

I didn't buy much from them either but their service has been splendid.

I agree with Roni--

By: Fargo : September 1st, 2012-05:30

Always had a warm welcome from the friendly, professional and courteous staff. Steve

Good to hear they can deliver, but I won't be stopping by the Salon again. [nt]

By: Puffy : September 3rd, 2012-04:10

Excellent!

By: Mark in Paris : August 31st, 2012-14:55

Thanks for this long and illustrated trip. I really like this 5726, its symetry... But my other favorite among these you tried is the 5159 (and not 5213 as the 5213 is the minute repeater if I'm not wrong) Nice walk you had there, Cheers, Mark