depends on the complexity I guess...

I have problem with RM 014 two weeks after purchase (It just stays dead, even after fully wound). RM take a look at the watch and decided to send a new replacement - top notch service.

I have another problem with RM 11 (chrono start stop problem), decided to bear with it and send back for repair after about 6 months wearing it, Come back almost 6 months later, all fixed and look like new!

My wife rm 7 been back at least 3 times, running very fast, the last time stay there for 4 months, problem seem to be fixed now.

RM 28, found out that it won't auto-wind (fiine when wound manually), back to RM after 2 weeks, haven't seen it ever since (a month?). Need to send it back to factory, no tools to open the watch locally...

RM 10 - no problem so far (a couple of years)

Rm 5 - dead after 4 years, regular service ( a few months) and come back like new.

So far 4 out of 6 have some kind of problem, not great record for QA. Will I get another RM? Yes, given the chance, just can't resist them 8-)

💰228 Marketplace Listings for Richard Mille›Richard Mille RM028 · 22 for sale · 158 discussions›Richard Mille RM014 · 2 for sale · 63 discussions›

Acceptable repair time

By: Pujoflo : February 9th, 2010-14:05

Just want to get some opinions on RM repair time. My RM11 Le Mans stopped running 2 weeks after i purchased it in November. Brought it in around Christmas and I'm still waiting for the return. You would think that all RM11's share the same "engine" and a ...

Depends where

By: gazoz : February 10th, 2010-00:26

it was sent and xmas time is not a great time as they would be shut for approx 2 or 3 weeks then depending on the problem a reasonable time is approx 6-10 weeks but not including xmas so i would say you should have your beauty back by end feb early march ...

Oh Dear

By: chris4 : February 10th, 2010-00:54

...Another RM11 with a problem, just like mine did, date change fault then it stopped. Anyway the good news is when you get it back it will be sorted and work fine, the bad news is mine took a full 3 months. best of luck ...and as I say try to be patient,...

Pffff

By: Pujoflo : February 10th, 2010-03:09

Thanks for the comforting words, i'll keep my fingers.......

warranty

By: Pujoflo : February 10th, 2010-03:11

Chris, Does the repair time affect the warranty period i.e. will it be extended with the repair time??? Toon

You are right about the money and the

By: 219 : February 10th, 2010-04:18

turn around time for the repairs. However, there are two major events that have probably prevented your watch being dealt with in a reasonable time frame. First, was the Christmas holidays. Second, and of greater concern to the watch industry was SIHH. Al...

Holiday and Europe

By: eric.vonschonberg : February 17th, 2010-01:25

For those who have never lived in Europe, there are a lot more days off for various holidays throughout the year. In addition, people take much more vacation than they do in most other parts of the world. I think no matter when you send in your watch, the...

What do you mean?

By: MiniCooper : April 2nd, 2010-01:55

"making me miss the European work ethic"? please elaborate.....

Been there, done that

By: pilotroll : February 10th, 2010-06:40

It's like Harleys, you need at least two at all times cause one is always in the shop.

HOG

By: Pujoflo : February 10th, 2010-08:13

Yes, also own one of those service hungry machines...LOL

harley or mille ???

By: pilotroll : February 10th, 2010-08:16

or both ???

yes.....

By: Pujoflo : February 10th, 2010-09:33

Both........but I would challenge the Gods to use them at the same time...... something's gotta give....

Maybe I've just been lucky

By: tourbillon001 : February 10th, 2010-23:02

But i've abused a RM002 for a couple of years with no problems at all and wore a RM10 boating, road racing on motorcycles, cars, and Karts and it has worked like a dream. I only had a RM11 for short period of time because it was just to big for my tiny wr...

Harley

By: Pujoflo : February 11th, 2010-10:14

Thank God that watches and bikes are not responsible for character and behavior, would no trade one for the other

depends on the complexity I guess...

By: Conan1833 : February 11th, 2010-06:31

Interesting...

By: chris4 : February 11th, 2010-10:14

As i said before these faults on RM watches really are not in keeping with the 'cutting edge racing machine on your wrist ethos' really do find it quite shocking at this price level. A lot of the whole Mille thing is that all these cutting edge materials ...

chris just sell that Ferrari

By: tourbillon001 : February 11th, 2010-12:36

and you will have money for a few more RM's LOL. I no longer tote connor around in the lambo, got a 911's for that duty which leaves money left over for Lambo repairs and another RM 8-)

Already gone Im afraid Tourbillon...

By: chris4 : February 12th, 2010-00:34

...had a big house move before xmas, so fezza had to go, fleet now depleted... M3 convertible & Range Rover Sport for Mrs 5150. So cannot complain too much, and I have managed to hold onto my RM002/10 & various other timepieces, but certainly wont be buyi...

That is a funny but sad story LOL

By: tourbillon001 : February 13th, 2010-15:40

We have a ton in common, the lady is getting a RR sport in the next few months because she is tired of her Bimmer. I'm already getting tons of pressure to move into a bigger house because she wants a larger kitchen and bigger back yard for connor. I guess...