Richard Mille

nhsu
2

• Show profile
• Show other posts

Question on RM002 V1 Service Issues :/

Hi RM lovers out there:

I got this piece on secondary market around 3 years back, now it’s due for a health exam and some minor tuning.

- Hour hands are slightly off ( accuracy is not the issue)

- Torque indicator is off


So I decided to take it to the Richard Mille boutique in Mandarin Oriental Taipei.

Manager and sales did say it may take up to 9 month to 18 month due to the nature of watchmaking, which sounds reasonable and I am totally fine with it.

Manager did mention possibly sending it back to factory or sometimes they get rotating field engineers on site; and depends on the time frame, they will keep me updated.

So today I got a call, a gentlemen asked me to pick up the watch and drop it off in Hongkong, and RM Hongkong will then send it back to factory.

Here’s the question, I am not so sure If this is a standard procedure and I am being unreasonable; Or I expect too much service from RM.


Can I get some enlightenment on this issue, anyone.






Excuse my grammar, not native english speaker.


best rgds,

NH