ifraher
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I think the only way they will change is by
Challenging their attitude immediately. I planned to visit that boutique this week but might save myself a couple of hundred yards walk and unwarranted attitude and go to WOS on Regent St., I must say however, I had a very pleasant conversation with a Rolex staff member in Harrods, I was wearing a Speedmaster which he correctly identified, we talked about it and had a chat about the wider watch market, trends, etc., he was the exact opposite of the person you encountered above. Hit and miss I guess.
Is that true?
that the root beer is a 1.5 yr waiting list?? got that from the rolex boutique in New Bond street this afternoon... Also about this boutique, I wnet there few years ago to get my very first rolex.... a datejust blue dial 36 and their attitude was really r...
True or not ...
it’s completely unacceptable for staff in any business to make customers feel that way. I am sure that the management at Rolex would not condone this behaviour.
Sorry that this happened to you.
ADs and boutiques are a mixed bag - you are either treated like a king or like an ass. Sometimes it's unintentional (condescending tone is something many people can't control) and sometimes it's intentional (a salesperson in a F. P. Journe boutique kept b...
Ouch....sorry to hear that...so I really have to be happy when I got this back in Oct.
The 116500 Daytona and the Blue Skydweller both took a year after their respective BaselWorld release for the delivery. This Root Beer was "only" few months after BaselWorld and I thought since it was 2 tone and more expensive, the wait wasn't that long.....
Well in that case I went to the Rolex. Optique directly
I asked for root beer and Pepsi They laughed and said Pepsi is 3.5yrs and root beer is 1.5. Almost showed me the door after that... Kev
Ok, but they play this game with the Daytonas 20 years and the people still waiting for a new Daytona five years (when they have luck).
My friend is watchmaker in a AD and he told me four weeks ago, Rolex send only a few watches and so they sale this watches only to old clients. Unknown clients have no chance to buy a GMT, SUB, DAY, SKY in steel. They dont have waiting list, because she i...
ok I kinda understand they want to make is a "precious" but to me this is a bit of a dump strategy if they are really doing that
as it's gonna frustrate the "younger generation" who may have cash but don't necessary need to a have a whole collection before getting one they like. The other option is to get it with a 40% premium (the one I tried on) which is ridiculous again in my op...
I am a little bit older and i know a very similar case. In the eigthies you had to wait five years for a Mercedes 123 ! The people waited five years for this car!
There was an other option, buy an one years old car from a Mercedes worker, they have to wait one year to sell the car, and you pay 15% more for this one year old car with 15000km. Now the things are changed, you can find every Mercedes on the next corner...
ok you're making a point ...
but still in my case for ex, I unfornately can't afford to buy every single watch that I really like... so I would need to make a choice. Given how complicated it is to get one, I think that people would tend to go for the first one available and thank go...
In sales the most dangerous mistake is arrogance!!
There is a great local story in my town a farmer tried to ask for the price for a Mercedes SL at the local Mercedes dealer but they just ignored him. Ended buying two from the dealer in the neighbor town. Best tip is get a AD that isn’t arrogant 😋 or buy ...
I think the only way they will change is by
Challenging their attitude immediately. I planned to visit that boutique this week but might save myself a couple of hundred yards walk and unwarranted attitude and go to WOS on Regent St., I must say however, I had a very pleasant conversation with a Rol...
Tbh I did not bother spending more time
In this boutique given that I did not have the feeling I was welcome. I will let this “difficult discussion” to someone else 😊 Kev
Maybe that same woman also works at the Rolex AD in Knokke (Belgium) 😬
Was there in may looking for a watch for the Boss . Didnt spend more then 10 minutes there , never have i met a sales person that was so uninterested in us .
Hi Kev!
I have entered that boutique once and I can confirm that the service is rubbish there. In fact, I have been quite let down by the Rolex boutiques in London be it at their flagship Knightsbridge branch, Heathrow Airport, Harrods and Selfridges. The Brand w...