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Indeed the service in inconsistent
I noticed the same trend between ADs in Australia. Some terrible, some prompt. In Singapore, there is a Rolex service centre you could walk into and they used to do the servicing of some minor things there - they were helpful. It was good because I didn’t need to send to a middleman.
Issues with a certified Rolex center
I’d taken my wife’s datejust 41 to the Abu Dhabi Rolex service center during the summer. The 2 year old watch with 3235 caliber had suddenly started losing time. Since it was under warranty, I took it to the local Rolex service center (just down the road)...
Tell me about it. I’ve been told to try seddiqui & sons in Dubai (the largest Rolex retailer in the world, allegedly]
Gonna have to wait out the second wave of the pandemic.
I usually do. But given how scratched up and dinged up it usually is, I focus on making sure that there are no new gashes etc.
I forget to take a loup to the dial to look for hairs 😡. After all, they are a certified Rolex service center. Whodathunk? Thanks for commiserating with me
That is so wrong!
I’m sorry you had to experience that. I’d like to think there is additional recourse to deal with that AD’s client “service,” but it’s probably more headache than it’s worth if you have an alternative option.
You are a wise man.
It doesn’t look like customer service ranks high amongst the objectives of this AD. Is there a way to relay this [lack of] service to Rolex HQ?
That’s exactly what I was thinking/wondering...
but I don’t have the experience to say for sure. And I don’t want to turn this into something more than it necessarily is, but as I know you, I don’t like the idea of you being spoken to like that...or to any other of the respectable members of this forum...
Indeed the service in inconsistent
I noticed the same trend between ADs in Australia. Some terrible, some prompt. In Singapore, there is a Rolex service centre you could walk into and they used to do the servicing of some minor things there - they were helpful. It was good because I didn’t...
Terrible....
I had a similar problem with JLC...I started recording my conversations with the store manager. I’m not that kind of person but there was really no choice. It wasn’t until I threatened to have my assistant transcribe the call and paste it into JLC forums ...