Rolex

LiftAngle51
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Service stories

Thank you for sharing.
We all can come at some times into the service world.
My Tissot for example went to a service point.

Your Tudor journey is adventures.
The date wheel problem, the warrant, contact.

I read the Jack Heuer biography and it give a look into the watch brand kitchen.
Sure, the times are changed, but in lines we are people and we do not change that lot.
When on a moment Jack went to the states to visit the Heuer HQ in the states he noticed the Heuer agent for the states did not much work. Not enough advertising, promotions, poor administration. The Heuer name in the USA declined, so he was upset and fired the agent. The man rejected Jack’s demand and throws a paper on the table of an employers protection agency.
Jack was totally surprised. He called someone for advice and after some time he had the opportunity to look for a good agent.
The man had a sigar in his mouth and acting like a director.
This story gives a look into the kitchen how a watch maison have around the world offices.
This network must be maintained, cost time and effort.
The offices at remote must control AD’s, doing advertising, maintain websites, processing customer service.
Good employers are golden.

I think Tudor is busy to streamline the USA office for the brand.
Now the brand is very popular, i think they are busy to make the service better.
The best is when there is a technical malfunction with a watch, is to bring it to a AD with a good name.
The importance to buy a watch at a great AD is important.
A Watch maison and AD’s is maybe the best way to get the best experience for customers.