Update No. 1: just received confirmation from Tudor that my BB GMT has been received and has entered the service process... "work is anticipated to be completed within 7 weeks" "and I should be notified if there are any delays"

Tudor service notes part one

By: remarque : July 4th, 2021-16:31

I bought the Tudor Black Bay GMT three years ago (June 2018), fairly soon after its release. It is a great watch to be sure. However, soon after its release many people began reporting an issue with the date wheel slipping. I read about this issue with in...

Oh yes, I am interested as this watch is on my list!

By: amanico : July 4th, 2021-17:11

of course I shall keep you in the loop. and if in your paris watch shop wandering discoveries you find a well preserved working antique/art deco desk clock (see my other jlc post from today), please let me know with shop contact info, my friend!

By: remarque : July 5th, 2021-01:26

terrible website

By: Dchang81 : July 4th, 2021-17:29

dropped off a tudor at an AD. i first tried contacting them via all their social media with no response. bizarre that they don't give any info on how to actually get a watch serviced. AD also admitted that tudor has been super slow with responding and act...

No contact info is by design

By: CastorKrieg : July 4th, 2021-18:02

I blame startups - they taught everyone you don’t need to invest a single dollar into your customer service.

Service stories

By: LiftAngle51 : July 4th, 2021-18:23

Thank you for sharing. We all can come at some times into the service world. My Tissot for example went to a service point. Your Tudor journey is adventures. The date wheel problem, the warrant, contact. I read the Jack Heuer biography and it give a look ...

Update No. 1: just received confirmation from Tudor that my BB GMT has been received and has entered the service process... "work is anticipated to be completed within 7 weeks" "and I should be notified if there are any delays"

By: remarque : July 30th, 2021-17:29