gup502
577
Website response
There is a response section on the Japanese Grand Seiko website. I bought a GS and discovered there was a tiny piece of lint on one of the hands. I was not bothered to get an exchange at the time even it was bought only days after the "discovery". When it came close to the expiry of warranty, I left a message to GS. I mentioned I was disappointed by the quality control. Days later I received an email from the local agent inviting me to bring the watch in. I did. The watch was then inspected and sent back to Japan. Two months later, I received it back with all the issues resolved.
Defective products are encountered all the time. It does not matter whether it is GS or Ferrari.
SBGR305 Buckle Problem
Hello, Last night, I got a problem with my new SBGR305. Suddenly, the pin on the buckle which attached the deployant to the leather strap suddenly give way. Below are the pictures. It appears to me that the soldering of the pin to the buckle was poorly do...
As you just bought it, I think you'll have no problem with Seiko to solve this problem free of charge
I never experienced such a problem but I think only a full replacement of the buckle is possible (no glue or something else as the part has probably snapped right off). Keep us informed and sorry for you as I fully understand that when you have a new time...
Probably a simple fix....
Need a wooden hammer to reattached it.... Perhaps, some glue like epoxy beforehand tho... Because it's just came off, and surprisingly the way it was attached is just put it in then hammer the rim of the pin which I find rather unusual (and flimsy), Oh we...
Thanks all
I will send it in for repair / replacement. This will be a good test to see if Seiko standby their products.
Just got an update today
From one of the Seiko agent. They said that buckle is not covered under warranty! So I am expected to pay for a new buckle! This is despite the fact that I bought the watch less than 2 weeks ago brand new and it is still under warranty. That's really disa...
Just wondering
When a brand says warranty - does it cover only the movement rather the whole watch itself including strap, bracelet, buckles, etc.? When one buys a car and its say 3 years warranty or 20k miles, does it cover the engine or the whole thing? Agree on your ...
Probably something in the fine print that says so...
It could be just the agent want to avoid the hassle. I pushing them now. I think the buckle should be covered. Otherwise, how can a watch be worn if the buckle is defective? It is kind of like a car is under warranty but if the seat is not. And if the sea...
Website response
There is a response section on the Japanese Grand Seiko website. I bought a GS and discovered there was a tiny piece of lint on one of the hands. I was not bothered to get an exchange at the time even it was bought only days after the "discovery". When it...