Patek Philippe

I decided to have my 5167 refurbished as I was having the bracelet changed to the tropical strap and the watch was also due for its service. The watch looks great with the strap and the movement also looks very good but the case refurbishment is disappointing.

As you can see one of the lugs is over-polished and has become rounder, the bevel is exaggerated. Similar problem but not as bad on the other side (3rd photo). Whilst I appreciate refurbishing a watch is not an easy task, I did not expect this from PP. The watch had only a few marks and now I wish I had not had it refurbished. I am going to have to take it back but the question is, will Patek put it right? and how much longer will I need to wait- 4 months wait to get it back the first time?





There is also a subtle but noticeable raised ridge of metal on top of the crown protector (left of the photo).




Bevel over-polished and rounded.




Asymmetric lug bevels on the other side of the case.




How it should be.

You can see without ... Bad work.

Personally I would not risk a second round of polishing as again you remove material.  I realize it is a major disappointment and you should draw it to their attention but....

Too many watches to service at PP?

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Wow.  That is utterly disappointing.  I feel for you.

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That's very disappointing. Best, martin 

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first, in skill and care when reconditioning the case; and
second, in quality control when a second set of eyes should have not let the watch be returned to you in that condition.

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I'm sure Patek will take care of this, but obviously they can't better the job by polishing again as they will remove even more material.
You said the watch had only few marks but how deep they were?
Did they offer you the possibility to operate with laser to prevent the removal of too much material?
My personal experience with Patek at the Geneva salon so far as been excellent.
Please let them know that there job is not acceptable since as clients with our feedbacks we have a share to maintain the highest standards.
Best wishes
G.

There was no damage on the lugs. I am going to take it back tomorrow. I am really annoyed with myself for not checking it out thoroughly in the store.

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It's quite bad...sorry to hear this happened through PP...

Best.
G.

Hi! Just a newbie question, Does patek offer this service to Steel cases? I was under the impression that they only do laser soldering for Gold and Platinum watches?

Best.
G.

Cheers. Jon This message has been edited by Jon17 on 2016-09-12 03:25:39

and who ever did the work, ask them to change the case.
Best, Kari

.....re-polsihing or re-touching just may make it worse. Its a steel case....they have them.......they can make it right.

A replacement case is going to be the only solution. I doubt re-polishing is going to resolve it. The question is whether Patek will accept that.

I really hope Patek will sort this out for me. I have been waiting to put this watch back on with its tropical strap. I have emailed Patek through their online Contact us. I have not heard anything yet. I have taken the watch back to the local AD.
The watch came from Rhone Products UK but with a Patek stamp and letter.
This message has been edited by Poky on 2016-09-12 09:19:14

That's the distribution centre for UK and they should be able to settle the issue. 

I hope so. I am waiting to see if Patek (presumably Geneve) responds to my email first. If nothing by tomorrow, I will pick up the phone and hopefully be able to speak to someone at Rhone Products.