Parmigiani

Maybe I’m wrong, but perhaps the maison would have included a nice letter apologizing for the problem given the fact that I owned it less than four weeks and it was away more than four months. Not to mention the fact that I own another one of their References.

I guess beggars can’t be choosers and just happy to have it home, hopefully all will work out in the end

Thanks for looking, Tony

Even if not fully surprising. Brands really need to learn to do better in this respect. Lovely watch but you are unfortunately not the first I have heard with this experience…

MontBlanc had my 1858 LE for months, and when it came back, it was literally floating inside a 12 x 12 x 12 box. Not secured in foam, nothing. A few guys here reached out to that little guy w the bowtie, Davide whatever. No apology, no nothing.

Parmigiani is a much better brand of course, and I'm confident with your repair.

I am not forgiving in these situations but…this watch is so BADASS I must make an exception here…🤷🏻‍♂️😁

Hopefully all is well with the watch now.

A letter of apology, however short, was indeed in order. In a different vein, I've received some very polite handwritten letters from very proactive salespeople, but they were littered with spelling mistakes: a real love killer in my eyes! Life is complicated...

As for service, I don't think corporate knows or cares Sadly. The retailer should be helping here.

I have had a couple brand new watches require service. Worst was the manual wind red breitling. The watch was broken, sent it back to the boutique, they sent it for service. It came back with scratches from the caseback being opened. When I called and complained to see what they could do, big 🖕, so i immediately sold it and will not get breitling. I had a VC come in, my blue quai de l'ile, from the boutique and it wasn't winding properly (automatic). That was when covid started, no one knew what was going on, supply chains, etc. They actually sourced me a different watch in exchange. Very cool. Finally one of my minerva had an issue where the chrono would advance the minute hand when I stopped the chrono. That I requested to back to Switzerland, it took 4month, it came back fine. No scratches, in a little travel case.

Hope this time the pusher issue is resolved for good and you can enjoy for years to come this beautiful watch. I agree with you that a letter of apology would have been nice, but these days, good manners are harder and harder to come by. Hagwe!