Comments:
Not a watch I would normally gravitate towards..
But let me give you the back story. About 4 months ago I bought a new MB blue arrow from Collective. After about 3 days the chrono hand stopped centering. Collective was great they had me ship the watch back to them and handled the repair order from MB. Here we are about 5 months later and no watch from MB. Collective has been great advocating for me but the response we get from MB is that the repair will take 6 months to 1 year!? WTF?! This was a brand new watch that you couldn’t be bothered to expedite the repair for your customer? Anyways I get a call from Collective explaining the story to me and they are deeply apologetic for something that is not their fault. They offer me a few of solutions one being refunding me the whole purchase, one using the money towards a trade towards a new watch or finally waiting for my watch from MB. The last option was a no go if MB was reacting this way from an AD advocating for me they would probably tell me to piss off. I will never buy another MB watch ever again because of the horrible customer service.
So here I am with a decision to make. Because Collective has been so awesome to deal with I didn’t want them to necessarily take a hit on the MB watch so I opted to take a credit and add money to get something new. I’m not a big fan of collaboration watch/car watches. But this is a bit different it’s their own brand. I’ve spoken to several watch dealer friends of mine that rave about this watch so I thought I would give it a go. None of them ever spoke to me except this one. Maybe it’s the color combo and size. But being a car guy I thought it would be a nice addition. Hopefully you guys do to.
I had a very similar experience on a couple occasions from independence. My A.D. took very good care of me. Congratulations enjoy your new watch.
I am very appreciative of your interest in doing well by Collective, and I think it worked out well for you and them — that Singer is a very interesting and appealing watch.
Love it!
The color combo and details really make it stand out in a highly attractive way! 👏😎
Very cool watch, Jorge!
When my Minerva AVUS was sent to MB it took a year. I was not thrilled, but when I received it back they did a great job. Luckily I had a few watches to hold me over though 😁. The Singer is really cool. Do you have one of their Porches as well? I think they’re so cool.
Sorry to hear your issues
The blue arrow was sharp. I had issues with a MB, luckily it didn’t take so long to rectify. I don’t think Laurent lecamp is steering mb too well right now, but their service has always been an issue from what I read.
That’s a cool, fun watch. Enjoy !
So sorry to hear about MB poor service. But that Singer is a terrific watch. Now you need the Porsche😊
Thanks but I have a few Porsches already.
Don’t necessarily need a singer per se besides the watch. I drive my cars so owning a singer to look at it does not appeal to me.
I would drive the Singer if I had one! My good friend was the CEO so I have seen them from the very beginning. Meant to be driven really.
I’m sure they are, but no one ever does.
We have entered the world of speculation on cars. You see low mileage GT cars all the time. Damn shame if you ask me. Singer is no different just at a higher entry level. Beyond a certain price point these just go into collections to be stared at. But I follow the philosophy of Jerry Seinfeld if you die with the lowest mileage Porsches you lose. Owning something and not enjoying it is a complete waste of time and money.
Very kind of you to support the AD...
that took care of you.
MB should have replaced the Blue Arrow with a brand new one, then they can take their own sweet time to fix the issue on the old one, especially since you've purchased it from the retailer who collaborated with MB for this special edition.
No doubt, a very nice watch, as is many other Minerva/MB timepieces, but I wouldn't want to touch these after hearing your experience (and a few others from here as well). There are too many beautiful and worthy substitutes for these I think...
And your Singer is one of them - bronze looks awesome with the olive strap.
Congrats, Jorge. Glad it works out for you and the AD.
MB should have replaced the Blue Arrow with a brand new one, then they can take their own sweet time to fix the issue on the old one, especially since you've purchased it from the retailer who collaborated with MB for this special edition.
No doubt, a very nice watch, as is many other Minerva/MB timepieces, but I wouldn't want to touch these after hearing your experience (and a few others from here as well). There are too many beautiful and worthy substitutes for these I think...
And your Singer is one of them - bronze looks awesome with the olive strap.
Congrats, Jorge. Glad it works out for you and the AD.
I'd say you had a happy accident!
Good on Collective for taking such great care of you... I am not surprised they would, and that Singer is amazing!!!
Congrats, I like this piece - it is pretty special on the outside and has some interesting horology from Agenhor inside!
As an MB Club M.58 member I will surely speak with the management about some poor customer/service experience some of the members have been experiencing here. They clearly need to improve in that department not to spoil the otherwise great Minerva heritage.
Well I’m not sure it makes a difference to them.
Collective was trying to explain that to no prevail. Unfortunately they’ll get the message when us collectors stop buying them because it’s not speculators buying them that’s for sure.
I agree with this message
and will find a way to convey it directly to the CEO of the watch business.
You did a good decision
Enjoy wearing that. In my opinion to be waiting nearly a year a
new watch coming from the service is absolutely no way to go.
Congratulations! Thats something different and very cool watch
Didn't this watch win something at the GPHG recently?