I have little sympathy for brands that have ignored outreaches from dedicated members of this site whilst pissing aways millions to celebrity brand ambassadors.
1) Our requests to JLC for many ideas let alone collaborations have been dismissed out of hand but belle horlogerie at astronomical prices goes on... does that pay JLC's bills?
2) I have no sympathy for Georges Kern, who hurt IWC as a brand and yet somehow was able to parlay his regime into CEO position at Breitling
3) When I met one of only two US sales reps for UN in Arizona and asked if he could get me a certain watch, he took glee in telling me what a small manufacture UN was, and I would never qualify to buy the watch which I wanted because I was nobody
With attitudes like these, it is no wonder that regular customers form negative opinions about certain brands, and dealers.
The watch industry is strange indeed -- it certainly does not believe in the classic wisdom that "the customer is always right"; rather many name brands believe that the customer should be paying them homage and be grateful for whatever scraps are thrown to them.
And yet we still love watches