Richard Mille

Remember my post about 'dial color change' on my RM05?

richardmille.watchprosite.com

        On Sept'08 i bring it to RM SGP service center.Dec'08..they told that my watch was done and problem settled.After 2 weeks the problem accurred again and i contact ms.D.Gourdon again.She let mr.Mille know about my problem and mr.Mille insists that the movement must be changed completely because it was necessary and they considered this to be the correct remedy in my particular case.So on Jan'09 i bring my watch back to RM SGP service center for new movement and i got it back on March'09 and look awesome now!!!!

    So from my experiance...i can say that RM is the best company interm of after sales service under these reasons:

     1.Do you ever heard a watch company(or any kind of company)that willing to replace yr movement/parts after the guarantee expired and free of charge?

     2.Actually RM can change the parts that had problem only instead of all movement.

I know my post will create another polemic here and iam sure everybody have their own opinion or experiance.

Many thanks for mr.Mille,Ms.D.Gourdon,mr.Eddie Tan and mr.Emmeth

Sorry for my 'bad' english

 

  

 

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because on the internet, it seems only the negative occurrences get amplified by a thousand fold.

Great job RM and the RM Singapore service center.

Cheers,
Anthony

It's certainly good that Richard Mille will go to great lengths to ensure that any problems are corrected. You are right that in this regard Richard Mille is better than most watch brands.
Eric von Schonberg

Hello daytona1712!

Glad everything worked out for you!

-MW

these great examples of after sales service are all too often overlooked. Great to hear that RM took GREAT care of you. Congrats and thanks again for sharing!!

I think if RM would take care of owners of discontinued models like supplying rubber straps or do movement upgrade for RM 005s then it will do even better.

part of the RM design.  Note how the movement is 'mounted' onto the case - allows the movement to easily be removed.  Hence, the swiftest way to make sure that your watch is returned and working perfectly is to change the movement (think engine) over. 

Good to hear that you are happy with the return of your RM005.  Wear in the very best of health

Andrew H

....thats the sort of service I would expect from a small, high value luxury band manufacturer, and as you say its great to post positive experiances about service.

Really please it all worked out very well for you, enjoy your watch

Hi daytona,

I hope you can give me Ms Gourdon contact email or something if I need it. My RM 5 is still at the service center SGP 2nd time after the first overall service in Nov 08 and got it back in early Feb 08. It went comatose in late feb. Maybe with the right contact, this will save many headache and heartache too. FYI, my H Moser dial (black) has become discolored - some white patches and it is after the warranty period. They changed it for me free with no labour charge. Again there is one small german watch maker who cares about aftercare service very much.

Cheers

 

hi..mr.Ale...i send the address by PM....plz check and wish you luck.

Thanks for all positive/negative comments for my post.

Hi daytona,

thanks for the post reply. However, I cannot open the PM and it says you have sent from any source????

Please email contact address to : ale at gmail dot com.

Kind regards

Ale

 

sorry, the right email is ale030 at gmail dot com.

 

many apologies...

Kind regards

Ale