F.P. Journe

That's the only place you'll see it, the facade of one of the Journe boutiques, this being the NYC one on Madison ave. I wanted to give the staff there a bit of public recognition for being such nice people. I was there a week ago and dressed as I usually am (meaning they couldn't see my Journe until I removed my jacket to try something on) they offered me a cup of espresso and to see anything I wanted without a moment's hesitation. When I then expressed interest in their shelf of reference books the offer was "Stay and read as long as you like, just let us know when you want more espresso"

That is service!
A

Thanks Aaron, nice story and photo. That was exactly my experience in the HK Boutique as well. Enthusiastic dedicated staff that were happy to talk horology rather than just try and sell me a Journe.

Very pleasant indeed. I wonder what sort of 'training' the Journe salespeople receive?

Andrew

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There's nothing that will sour me on a brand faster than an unpleasant encounter with brand ambassadors who make me feel like a country bumpkin lucky enough to just be allowed into the store.  All the high horology in the world can't make up for poor grass roots encounters.  Glad to hear that FP Journe's team members are fantastic reps for their timepieces.

Cheers,

Daos   

why don't ALL watch brands out there who have their own boutiques do their best to emulate what the general consensus is to be, at least as this thread shows and personally for me too, THE BEST boutique experience one can get?! Disclaimer is that I haven't seen nor been to ALL watch boutiques out there but have been to a few.

Could it be that the people who are attracted to work for Journe are fans of the brand themselves already hence exhibit shown behaviors that border on 6 star hotel treatment to people who wander into the boutique? Possible.

Could it be that Journe does a super intensive brand of boutique training that ALL of them come out as enthusiastic AND classy people who could teach a thing or ten to other examples of service oriented industries out there? Possible.

Could it be the fresh smelling flowers, the plush sofas and cozy lighting contributing to a pleasant environment for both employees and customers that melts away all negative vibes that makes for a universally pleasant experience?

What seems IMPOSSIBLE is to find a negative experience to be experienced at Montres Journe's finely appointed boutiques. Having been to 2 of them and looking forward to experience the rest in future trips just makes one even fonder of this brand to see that they take care of new AND old fans of the brand.

Thanks again for sharing what is becoming an all too common experience at Journe Boutiques.

I went into the NYC store two weeks ago and was blown away by their hospitality, and I did not even have the advantage of a Journe on my wrist. I actually commented on how nice they were and then we discussed how different that was relative to a certain AD in NYC that has a staff known for their lack of hospitality.

I first visited the first F.P. Journe boutique, the one in Tokyo. It was very difficult to find, since it isn't actually on one of the traditional shopping districts (it's not quite at Omotesando). The staff member who assisted me was incredibly passionate, responsive, knowledgeable, attractive, and a pleasure to work with.

Another visit, to F.P. Journe in New York was also a delight. I had the pleasure of meeting the Grand Sonnerie, Monsieur Journe, Monsieur Pierre, and a delightful staff. Furthermore, I was able to attend the inaugural grand opening with some other fantastic watch collectors who were truly a delight to talk to.

A family member of mine has visited the F.P. Journe boutique in Paris on Rue de Faubourg ST Honore and was delighted to report that it was one of the most pleasant experiences.

The F.P. Journe brand is truly like a close family, when you walk into the store, you're treated as a family, invited to sit down and talk about horology all day. Very rarely do you see something like that elsewhere.