MichaelC
[AP Moderator]
22297
It is very kind of AP to reach out to you.
AP's customer service continues to reach new heights.
The fact of the matter, Nop, is that when you buy a watch pre-owned, you might never be fully sure of what you get. Just because the seller is a member here does not assure authenticity or trust.
I don't think AP's "transparency on their back-end systems" is relevant here at all. When I read your post, it sounds like the watch was never sent into an AP Service Center, and therefore they have no record of it. It was a courtesy to ask you if the seller had such documentation. AP tracks and records every watch they service, but they are under no direct obligation to report that information.
Nonetheless, I hope AP's fast response has restored your temporarily lost faith. Keep us posted.
AP Warranty Issue
Dear friends, I encountered an issue with an AP ROO Steel Novelty 26400SO recently when I brought in the watch to AP Service Center here in Singapore and they told me that the watch warranty was void because it had been open up before. I was alarmed and t...
I've been contacted directly by AP.
Very good to see I've been contacted very promptly by AP directly who are assisting me in this matter. I will update this thread in due course. Thanks!
It is very kind of AP to reach out to you.
AP's customer service continues to reach new heights. The fact of the matter, Nop, is that when you buy a watch pre-owned, you might never be fully sure of what you get. Just because the seller is a member here does not assure authenticity or trust. I don...
Service has been Prompt and Professional
Yes Michael, AP service has always been good in my eyes. I am just wary to accuse my fellow members of any wrongdoing until I get an official statement from AP. to be fair to the seller, he has shared the original AP service center Job receipt for the ser...
Issue has been resolved ! Kudos to my fav brand AP , once again!
Hi all, I am happy to post that I received a personal call from my local AP Singapore service center customer service manager, and he was as polite and professional as can be and conveyed the good news that my watch is deemed OK in their eyes and have dul...
Terrific, thank you for the update!
I think the important thing here is never lose faith in AP before they have had a reasonable amount of time to assess the issue and reply. I am happy for you mrnoppy, enjoy your watch with confidence now!