Breguet

Wrist Obsessed
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Breguet responds!

Well, I feel a little sheepish now that the VP of Customer Service has emailed me. He says they are on track to get my watch back to me before I visit my Dad! Hallelujah.

Here's the thread:

Dear Mr. XXX,

Thank you for your e-mail to Ms. Malhotra and Breguet, although we are sorry for the reason you had to write it.

With regards to the servicing of your timepiece we are happy to inform you that the required movement component to finish the restoration was received and the watch will be completed for return to [AD] within the next week.

We regret that the service time had to be extended but we had to wait for a new critical movement part, the balance bridge, to arrive from Switzerland. This movement component rarely needs to be changed, however the damage from prior 3^rd party servicing was too extreme and we knew that the end result would not meet Breguet final quality standards if it were not replaced. Due to the infrequency of use, we only order this component reference from our headquarters on true demand.

Mr. Morehead, our communication with [AD] has been open and timely throughout this service process including contacting them on March 10^th when we knew there would be a delay to our original planned completion date.

Hopefully, the return of your restored watch will re-establish the good decision you originally made in purchasing a Breguet timepiece.

Sincerely,

Peter Foster

Vice President

Customer Service

55 Metro Way, Suite #1

Secaucus, NJ 07094

Phone: 201 271 1400

Fax:       201 558 5044

Peter,

Thank you so much for your email. It's amazing what a little direct communication can do to repair a relationship! What a tonic.

I'm so excited that I might be getting it in time for my Dad to see it . . .  If you could pull that off I will sing your praises on the Internet.

Re: shabby third-party service, I recently bought the watch off eBay, and knew nothing of its provenance. That's why I decided to send it to Breguet. With a fine watch like that, I didn't want to risk a bollixed repair.
:-/
Again, I appreciate both your response and responsiveness.
:-D
Best,

Ben

Dear Mr. XXX,

We will do our best to have the work completed by Tuesday to ship overnight for delivery to [AD] on Wednesday so you may have it for your trip.

For your reference, nearly every wheel in the movement was rusted or has rust forming on it.

Sincerely,

Peter Foster