Wrist Obsessed
16
Breguet responds, again
Yes, I was alarmed at the damage report too, so much so that I emailed the VP of Customer Service. I guess the previous owner did not have the watch overhauled every five to seven years, as is recommended. Part of me says, "yeah, those gaskets wear out;" the other part says, "yeah, but Dad hasn't had his Rolex off his wrist in 40 years, and there's no condensation inside his watch."
Maybe all his gears are rusted. That's for the next owner to find out. :-/
In the meantime, my Dad has saved $950 x 5=~$5K on overhauls not purchased. Is it worth the risk?
Here's my email and his response:
Peter,
Will the rust be taken care of? Is there permanent damage?
Also, if you get it to [AD] Thursday morning, I can pick it up
around noonish. FYI in case you need one more day.
Thanks,
Ben
Dear Ben,
The rusted wheels are changed as part of the service, so this will not
be an issue going forward.
Thank you for letting us know about the delivery for Thursday, we will still strive for Wednesday but will take this into consideration should anything arise during the final stages of the repair.
Sincerely,
Peter Foster
Will the rust be taken care of? Is there permanent damage?
Also, if you get it to [AD] Thursday morning, I can pick it up
around noonish. FYI in case you need one more day.
Thanks,
Ben
Dear Ben,
The rusted wheels are changed as part of the service, so this will not
be an issue going forward.
Thank you for letting us know about the delivery for Thursday, we will still strive for Wednesday but will take this into consideration should anything arise during the final stages of the repair.
Sincerely,
Peter Foster
Ben
Breguet responds!
Well, I feel a little sheepish now that the VP of Customer Service has emailed me. He says they are on track to get my watch back to me before I visit my Dad! Hallelujah. Here's the thread: Dear Mr. XXX, Thank you for your e-mail to Ms. Malhotra and Bregu...
As a Breguet lover, I am fortunate not to have to...
...send one of my pieces to Breguet service, except the winding box of the 5327 perpetual but I miss it until now only 2 weeks, I bought my pieces through an official AD with much effort from my part... I completely understand, as also many friends in thi...
Secaucus, New Joisey...
Isn't that where the fix Seiko's and Citizen's? I guess Swatch too. Breguet is such a fine brand, but I just can't seem to put them into the same class as PP or VC, don't know why.
Happy to hear it has all ended well
I guess maybe they do read what goes on here. HAGWE Bill
Hope you get it delivered back as promised
Wow, I can't believe it was in such bad condition with the damage from the 3rd party and also the rust. But that still doesn't excuse Breguet for not providing follow up on servicing. Ultimately it took some effort, but looks like Breguet has finally addr...
Breguet responds, again
Yes, I was alarmed at the damage report too, so much so that I emailed the VP of Customer Service. I guess the previous owner did not have the watch overhauled every five to seven years, as is recommended. Part of me says, "yeah, those gaskets wear out;" ...