Breguet

AndrewD
[HoMe Moderator]
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Breguet service experience

Hi All,

My La Tradition developed a problem where the hour and minute hands would intermittently be out of alignment. This occurred after the two-year warranty period expired, which is the story of my life! I procrastinated before putting it into service because of the time away and the cost involved, but I found I was wearing the watch less and less, so this defect was impacting on my enjoyment of the piece. So I bit the bullet and got a very pleasant surprise:

I delivered the watch to the local Swatch Service Centre early in the New Year. Within a week I was informed that it would have to go to Switzerland, which I expected. In another two weeks I received an email and quotation for the work with the following: “during the analysis we noticed that the motion-work pinion was unriveted; this is the reason that the hands were out of alignment. We will proceed with a complete overhaul and correct the defect free of charge.”

I separately asked if any replaced parts could be returned to me. After initially responding that this was not their usual practice I received an email message that the crown (routinely replaced to ensure water resistance) would be returned to me with the watch.

The entire service took 10 weeks. I was informed by email at each step of the process. The watch came with a 2-year service warranty and a complete written report of what was done.

I should mention that at no time did I make mention of my association with PuristS or watch collecting; as far as Breguet were concerned I was just a Breguet owner. My opinion of Breguet as a company (and the local Swatch Group service centre) has risen tremendously. And secondarily, so has my appreciation of the La Tradition; it’s nice to have her back home.

Andrew

The La Tradition was returned in a Breguet padded travel pouch