djedje
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After Sales Service
Dear both of you,
No surprise about your comments, guys. After Sales Service (ASS) is a real job, which requires expertise and competences, and since the "vampirisation" of DR and GG by Bvlgari, there have been some other kinds of priorities than to assure a proper and professional service for all the community of DR and GG aficionados. I myself add the same experience and I finally decided to go through an independant watchmaker, who was able to set a complete revision of my chrono DR 247. I hope Bvlgari will have more consideration for their people and their customers by running a real and efficient ASS, which is the key factor for the notoriety and the long life of a so-called brand.
all the best
Rant about Bulgari service
There have been a number of posts and interviews on this forum about Bulgari committment to becoming a serious watchmaking business. The service department is an integral and important part of every watch manufacturer and my recent experience with Bulgari...
Bulgari arent yet big players
when it comes to watchmaking and let alone service, they are only considerd serious contenders because they bought out Genta and Roth which i think is a truly smart move but im sure they will become more formidable in the future, as for your experience wi...
I am not complaining about the length of the service
no service was performed. I myself waited for almost two years once for one watch (rattrapante) to be serviced and six months for another (perpetual). What bothered me was the indifference of the people I have spoken to. I talked to one person a week ago ...
After Sales Service
Dear both of you, No surprise about your comments, guys. After Sales Service (ASS) is a real job, which requires expertise and competences, and since the "vampirisation" of DR and GG by Bvlgari, there have been some other kinds of priorities than to assur...
Sorry about your experience with Bulgari service
And totally unacceptable that a service or sales representative would be so unwilling to help out. I'm not going to make excuses for Bulgari, but it may be the case that they are in a transition stage with the integration of the GG/DR lines. I do know for...
wow! sorry to hear that
I had nothing but good experience with Bulgari's service I hope the issue gets resolved soon
Sorry to hear about your experience.
That is truly unfortunate that you were treated in this manner. Like Ed said, they could possibly still be in transition phase but it does not excuse the lack of interest to help. I hope that someone from Bulgari reads your post and will correct the probl...
Update on Bulgari: please check your pm
Hi Mark, Please check your pm, I have a quick update for you regarding your Daniel Roth. Regards, ED-209