Bulgari - Bulgari arent yet big players

Bulgari arent yet big players

when it comes to watchmaking and let alone service, they are only considerd serious contenders because they bought out Genta and Roth which i think is a truly smart move but im sure they will become more formidable in the future, as for your experience with the boutique sounds like they are short staffed and have overlooked your service which can happen, i wouldnt complain too much as i have experienced waiting for a watch to be repaired replaced for more than 2 and half years YES 2 1/2 YEARS from a BIG or i thought they were Big watch brand and now know they are just jokers amongst the big boys , a great watch company is one who has 5 star back up service, now i only buy watches from brands who are known to have the best service or i will stay away. This message has been edited by gazoz on 2010-09-07 17:24:46

💰42 Marketplace Listings for Bvlgari›

Rant about Bulgari service

By: MrkK : September 7th, 2010-16:18

There have been a number of posts and interviews on this forum about Bulgari committment to becoming a serious watchmaking business. The service department is an integral and important part of every watch manufacturer and my recent experience with Bulgari...

Bulgari arent yet big players

By: gazoz : September 7th, 2010-17:22

I am not complaining about the length of the service

By: MrkK : September 7th, 2010-17:56

no service was performed. I myself waited for almost two years once for one watch (rattrapante) to be serviced and six months for another (perpetual). What bothered me was the indifference of the people I have spoken to. I talked to one person a week ago ...

After Sales Service

By: djedje : September 7th, 2010-23:06

Dear both of you, No surprise about your comments, guys. After Sales Service (ASS) is a real job, which requires expertise and competences, and since the "vampirisation" of DR and GG by Bvlgari, there have been some other kinds of priorities than to assur...

Sorry about your experience with Bulgari service

By: ED209 : September 7th, 2010-18:39

And totally unacceptable that a service or sales representative would be so unwilling to help out. I'm not going to make excuses for Bulgari, but it may be the case that they are in a transition stage with the integration of the GG/DR lines. I do know for...

wow! sorry to hear that

By: fai9al_429 : September 8th, 2010-02:09

I had nothing but good experience with Bulgari's service I hope the issue gets resolved soon

Sorry to hear about your experience.

By: pingtsai : September 8th, 2010-09:29

That is truly unfortunate that you were treated in this manner. Like Ed said, they could possibly still be in transition phase but it does not excuse the lack of interest to help. I hope that someone from Bulgari reads your post and will correct the probl...

Update on Bulgari: please check your pm

By: ED209 : September 11th, 2010-01:27

Hi Mark, Please check your pm, I have a quick update for you regarding your Daniel Roth. Regards, ED-209