Kong
[Moderator]
7855
R.Schroots, sorry to hear about your situation....
Chopard has always been very particular with their after-sales services.
From your chronology, I wondered what has the AD done?
You insisted not paying on 1 Sept 2008, then what happened?
Then the watch is repaired on 24 Nov. In between you and Chopard is the AD.
It is strange the AD did not warn you and notify Chopard not to proceed till you agreed to the expenses.
It is difficult for me to comment as how thin it slices, there are both sides of the stories.
Are you located in Bern?
I'm not sure if I can help, however, could you PM me your contact details.
Thanks.
Kong
Never Chopard Again
Never Chopard again, ( or get a fake then you know what you have) Let me tell a long story but shows how I get to the point to say don’t buy Chopard , I have one of the 1 st Mille Miglia Jacky Icks series nice classic and sports look. I have made cleaning...
this sound very odd
generally you send a watch to the service centre and get an estimate. if you dont want the work done or dont want to pay for it then they send it back. if you authorise the work they fix it, you pay and you get it back ..simple. Chopard appear to have wor...
R.Schroots, sorry to hear about your situation....
Chopard has always been very particular with their after-sales services. From your chronology, I wondered what has the AD done? You insisted not paying on 1 Sept 2008, then what happened? Then the watch is repaired on 24 Nov. In between you and Chopard is...
I have also call directly AD
Yes there are some points that for me have not bean done in the right way. I have not given all the details because this will make my e-mail to long. But on all action contact or call I was the one that have take action not the dealer or Chopard. On 12 De...
With this economic climate, I hope ...
the ADs be more pro-active to service the clients. It takes too long to give you an answer, which is not the case dealing with Chopard. Please update us on the progress. Thanks. Kong This message has been edited by Kong on 2009-01-21 06:56:44
Will do
Yes I will update on the progress if there is some. I have also resend a e-mail today to the Chopard AD to get this move.... Regards
worst come to worst...
... u can ask them to give it back to u the way it was, with water inside it, and that you never agreed to pay 400euro for such work. Sorry to hear your story, especially that if they charge you "jst" 400euro, it means that no big works has been done on i...
Yes will not let go
One of the big problems I am facing is the fact that they have replaced parts and have done the work That I have refused on Phone and by e-mail. The point is, or I pay the 400 Eur or I don't get my watch. Nice way to make business......Probably the new Bu...
I also have experience with less than responsive AD, but .....
an email to Chopard Customer Service always saved the day...... click here Chopard customer service is very responsive, I once had some missing screws in a Chopard leather strap (long story....which I will post later).....the AD had my strap for over 9 mo...
AD Chopard
Look like Chopard have different agenda And some time Chopard AD forget that there are people that love there watch and not having your prefered watch on you for 9 month is not nice and is very long. Chopard AD should inform there customers what they are ...
To Clarify, the AD had my extra leather strap
for 9 months, I was wearing my watch on bracelet during those times. .
100m safe?
i was thinking of taking my new happy sports for a bath, looks like can't now. It's also WR to 100m only. Any good experience with their watches water tightness?