Rolex

Issues with a certified Rolex center

I’d taken my wife’s datejust 41 to the Abu Dhabi Rolex service center during the summer. The 2 year old watch with 3235 caliber had suddenly started losing time. Since it was under warranty, I took it to the local Rolex service center (just down the road). Two weeks later, they said that it was ready for pick-up. Being the stickler for precision that I am, I asked them what they had regulated it to, they told me that “it was just fine”. The wife didn’t wear it for several months, but when she started wearing it again, it was losing 6 seconds per day. I took it back today to demand that they send it to Rolex service center Geneva to sort it out once and for all. To my surprise, they accused me of causing accidental damage and then taking it to a non-authorized watchmaker because there was a hair stuck to the dial and the hands had marks on them.

I was irate. Not only did they (1) damage the hands and introduce hair on top of the dial during the last service (2) fail to rectify the original issue, but they had the audacity of not owning up to their mistakes and accusing me of taking a watch (which was under warranty and “superlative chronometer” and one which had gained value) to a run-of-the-mill watchmaker

When I showed the service employee all the gashes on my speedmaster racing co-axial master chronometer and told him that it was still keeping impeccable time, he told me to not compare Rolex to omega or any other “5 dollar watch”

Sorry for the lengthy venting session.

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Issues with a certified Rolex center

Issues with a certified Rolex center

wow what a bad experience from that retailer/employee - simply unacceptable. Can you bring your Rolex to another dealer maybe?

Tell me about it. I’ve been told to try seddiqui & sons in Dubai (the largest Rolex retailer in the world, allegedly]

They were going to be my suggestion.

Have you dealt with their Rolex service center before?

Good luck and keep us posted

Such a shame...

Wow 😶

Unfortunately dishonest and/or unsophisticated people are everywhere, sad to hear about this experience...Before turning it in again (and after picking it up), take tons of pictures! ;-) Hope it gets back in perfect shape soon.

I usually do. But given how scratched up and dinged up it usually is, I focus on making sure that there are no new gashes etc.

When things like this happen to me, I send my cousin Vito. Things get rectified very quickly👍

I’d like to employ his services, and will gladly pay for his pre-flight COVID test, room and board

LOL Tony, you need to give me Vito's contact info so I can have him on speed dial as well 😜

They end up on your table either way 😇

Looks like we have a few relatives in common Doctor😂🍕

LOL, you too Fab? Forward me the info so I can join your clan 😉😂🤣

;-))

+1

My avatar, Uncle Chico, is named after a family relative. Sadly, he's no longer in the "business ".

😂

Good one! ;)

Really sad to hear this as Rolex prides themselves having one of the best after sales servicing in the industry. I would definitely take this up with Rolex corporate and get things resolved 👍🤔

I’d love relay this to Rolex HQ, but don’t know how to

Must be a general email contact on Rolex website maybe?

I just looked, but nothing besides

Very sad. If you Google Rolex headquarter you find a phone number but not sure if they would help through that number

That is so wrong!

You are a wise man.

That’s exactly what I was thinking/wondering...

Great advice. Will search around for an email address.

+1 agreed 👍

Indeed the service in inconsistent

That is overall very unfortunate...

Terrible....

I hate it when such situations force us to stoop down to such levels