Horological Meandering

justpen
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Maybe it is time to add a "Consumer Complaints" window to our Masthead?

Hi All,

Nobody would argue that this site is a great promotional medium for watch manufacturers......and also a great educational site for budding enthusiasts...and from the sometimes quick response of makers, when a problem with a watch has been mentioned here ....nobody could argue that makers do not monitor the site frequently.

But with some recent occurrences about quality, and service delays, or needs to return watches repeatedly for correct adjustments.....maybe this site should feature a 'Window" along the header which gives consumers a chance to voice their concerns about common problems with different models.....and makers.

In recent times we have seen watches falling apart from the use of glued parts, and many watches needing to be returned for corrective service because the initial service was not satisfactory, to my own experience of an expected turnaround of 8 months for a relatively minor repair.

This is not good enough for a 'Purist' product, and often products which are featured on the masthead of this site.

After all, without consumers this site would not exist, and without consumers, the makers would not exist.

I think it is unreasonable for a watch from a major brand to take 8 months for a repair.

I think many incidents have been aired here which need collective grouping to allow buyers to get an insight, as to which companies perform, and which do not.....both before the sale and after.

After all, what incentive is there to buy off a maker with a couple of hundred years of heritage, if the same maker takes more than half a year to fix a minor problem under warranty?

The internet is a magnificent thing and provides excellent world wide exposure to many makers products….but it also allows, for the first time in history, for problems to be realized by consumers in a true real life time line …I also think that if situations like this were public knowledge, then buyers would be hesitant to lean towards such a brand that was lacking in responsibility to their existing customers or new potential market.

Bottom line is the consumer, who keeps the industry alive, would be guaranteed of fair and realistic representation and service.

The end result would see makers lifting their game and providing real and quality service to match their quality product......or fall by the wayside through their inefficiency.

Possibly the window could be called the 'Consumer Complaints"...with the provision that any complaint must be accompanied by a Model and Serial Number, so as to give the "Maker" the chance to dispute any bogus claims.

Either way, if we are true "Watchaholics"...and more importantly true "Purists" ...then we need a balanced opportunity, to not only admire and appreciate the great achievements of the horological master companies......but to view the good and bad of what is offering....for lets face it, nothing is perfect...but some brands are more perfect than others..... in both manufacture and service.

Who else feels that there is a need for balance.

kindest regards to all,
Jack