dannymc
130
Right idea, but...
As someone who has just been told I have a 6 month wait for my watch to be repaired (i've waited 10 weeks to hear it), I would LOVE to have somewhere to air my opinions, but I fear the only people reading would be other unfortunate souls like myself!
The fact of the matter is, the after sales service of 90% of our beloved watch companies is disgustingly inadequate. It seems the more you pay for a watch, the worse your experience will be should anything go wrong with it. Simply unacceptable.
I'm sure we've all at one time or another emailed one of the big brands comlpaining about our treatment and what's changed? Nothing!
Unfortunately I don't have the solution, but I don't think this is it either. I think if we all posted our experiences (good or bad) in the relevant brand forums as we have on occassion in the past, then perhaps the right people will read it, potential customers.
Dan
Maybe it is time to add a "Consumer Complaints" window to our Masthead?
Hi All, Nobody would argue that this site is a great promotional medium for watch manufacturers......and also a great educational site for budding enthusiasts...and from the sometimes quick response of makers, when a problem with a watch has been mentione...
I second that idea
but as we all know the moderating here will represent big issue lot of abuse is possible it would be very hard to discriminate between real deals and cuckoo eggs anyway let us bring balance to the force Sincerely Damian
Right idea, but...
As someone who has just been told I have a 6 month wait for my watch to be repaired (i've waited 10 weeks to hear it), I would LOVE to have somewhere to air my opinions, but I fear the only people reading would be other unfortunate souls like myself! The ...
Dan, I agree...but...
if I was buying something and I see a COMPLAINT section in the forum tab...hell, i would want to read that...so that I wont get trapped in the same hole... One thing I'm learning really really fast...right now I'm in the market for a super car (US$-6 figu...
Thanks for your reply Dan...
I hear what you say, but posting on the relative forum allows the problems to be lost as new posts quickly push older posts back It would be nice if buying an Xyz Brand to be able see the makers track record in both service and problems associated with a ...
By the way what brand of watch do you have to wait so long for.
Hi again Dan, What brand are you waiting 8 months for....Mine is a Breguet, and I mentioned it on the Breguet site when I put it with the AD back in february.......and like you a week or so ago I was advised I should see it in August....like you I expecte...
It's about time somebody brought this up!!! BRAVO!!!
I strongly agree, quality is somewhat hard to come by, especially these days when the economy is tanked. High end manufacturers are cutting back and streamlining. Imagine during the good times when they are already screwing up with mediocre and unreliable...
An appealing idea, but it's probably asking for trouble.
If you say something publicly about a manufacturer that the manufacturer doesn't like, the manufacturer is likely to advise you of the fact using lawyers. I think that if a forum acted specifically to facilitate that type of complaining it would just be a...
I dont see that we should be living in fear of getting trouble with the makers because
Hi Mkvc I don't see that we should be living in fear of getting trouble with the manufacturers Lawyers because we discuss faults or perceived slow service with watches that we bought new from their Authorized Dealers and these watches are giving us grief....
My concern is that irresponsible posters could cause trouble.
As you know, there have recently been a lot of attempts to make fora and similar sites responsible for the content posted by their members. If we were going to have such a forum, I think it would have to be limited, for example, so that only persons havin...
I think it could work but...
i would suggest that we have a MOD who we could contact with an issue and the mod could contact the manufacturer in question with the complaint/ problem, once it is acknowledged by both parties of a legitimate issue which needs to be addressed then it can...
It is a very good idea
I think many manufacturer PR department must be lurking somewhere in this forum on regular basis. They would work out the problem and report the pleasant ending on this forum too. I think Complain should be be posted immediately but rather go thru the mod...
Me thoughts.....
"You are old, father William," the young man said, "And your hair has become very white; And yet you incessantly stand on your head -- Do you think, at your age, it is right? Dear all, [sigh] This has been debated much-ly. If this were the only thing we d...
Good call, MTF
"We can never capture the denominator". And using the Purists as a pressure-group seems to go against the general philosophy of the site.
From criticizing to bashing
There is a huge difference, and at the same time, very thin, too. It depends on how the critics are made, if they are honestly made, or if critics are only expressed to bash a brand. The danger is that that kind of window is of some attraction for people ...
I agree with you Nicholas..
Hi Nicholas, I agree that it must be fact only and not bashing...and this could be done. Besides I don't see a lot of bashing on this site and because of the type and quality of product discussed here, and the price, I think it unlikly that "bashing" woul...
Responsible and informed people
I agree that we are lucky to see our members responsible and informed. But I fear that if we create such a window, we will see new people that may not show the same virtues... Best, Nicolas
This is something that will happen if we open up this service feedback forum
And this is the main reason why I am not for this idea. We are opening up Pandora's box if we open this service feedback forum up. Yes, we have a well behaved community but there will be some people who will get by all the guidelines of the forum and snea...
I agree with Anthony on this too
it would be too hard to police, and once you open pandoras box it can bring much unnecessary head aches, not worth taking that chance IMO.
"Consumer Feedback" for positive and negative comments
I think a Consumer Feedback section that allows for both positive and negative comments about watches and watch companies would be a valuable addition to this community. The problem with a complaints-only feedback system is that it's difficult for the con...
PuristSPro management needs to make the decision on this one.
Hi All, It does not have to be a big thing…..a new section does not need a discussion board…. but simply a register for watches that are returned and the reason for needing to take them back to the AD and any action promulgated, such as repair...
My considered view...
It sounds like a good idea but is subjected to the forum's policy and motto. At first glance, it may strike a balance between "the act of complimenting and/or promoting the brands" and "the act of criticising contructively about the brands". However, it w...
it might be a mixed blessing for the brands, but it would be a downer for PuristSPro IMHO
I always seek out comments about watch brands that I work for or that friends work for, good or bad. I try not to let the comments get under my skin (even when they're dishonest or completely off-base) and just think of it as free market research. Getting...
I always look for product reviews online when considering any product
I also know enough to "read between the lines". I find objective comments based on actual experience extremely helpful. I think most of us would recognize an off-base remark. If you create an atmosphere of intelligent discourse, the idiots are usually sha...