sham1
9684
I too would not tolerate such appalling service
but I have had very good experiences personally with a few of the big brands and I think it bores down mainly to the authorised dealer(AD). If you have a good AD, the brand will appear good. I have had experiences of good and bad ADs with the same brand so I do not fault the brand as much as I do the ADs. And I will go even further to state that the service offered by ADs differ from country to country partly due to the acceptable culture I have been fortunate to come across an AD in the small town of Windsor in the United Kingdom who I have been loyal to for over a decade now. This AD would go out of its way to ensure that I own almost any watch I desire by allowing me to put down a minimal deposit and pay the rest as and when I am able to. This to me is extraordinary service and I have a perpetual calendar in their safe which I hope to pay off by 2028! Similarly, I know an AD who I have bought six new Lange watches from and who has never invited me to a single Lange function let alone a factory visit. I will not blame Lange on their customer service but I would the AD.
I know of many pleasant independents but to get the watch to them and to have it serviced had taken 10 months as they had no way to get the watch back to me due to their small network of ADs. This to me is unacceptable as the watch was still under warranty so again I will say that it depends which independent one is referring to. In addition, unless you send a watch back to the same AD you purchased it from, many ADs of independents will charge you a handling fee for the watch even during the warranty period. For a large brand, this is covered irrespective of which AD you go to. That is what an international guarantee should cover.
support your local independent watchmaker! Or not...
Gentlemen, I visit it daily and appreciate the experience and expertise that I find on this site. Thanks for sharing your knowledge! One of these days, I will make a meaningful contribution myself! Over time, my thoughts on acquiring watches has evolved f...
Why would you draw a line ?
Just buy a watch you like the most and if there is a nice click with the brand cq watchmaker thats a plus imho . Like you i pref indie brands 🤗. ...
Some time ago I took a survey of the "independent" watches owned by PuristS
Here are the names of watches they own - we could not agree on whether AHCI or not was important; if once independent now brand was important or not. Svend Andersen Soren Andersen Hajime Asaoka Felix Baumgartner Aaron Becsei Robert Bray Vincent Calabrese ...
Indies - They may well be the future of the business...... :-)
You use a couple of good examples at somewhat the ends of the spectrum. Are you suggesting there is some kind of metric that is a cut-off? Like annual production numbers, or turnover beyond which 'they're too big'? They're all an order of magnitude or mor...
Thank you for your thoughts
I think what I was trying to ascertain is what is the value of a relationship I would have with Lang & Heyne as compared to Journe. L&H gives you a world class product and access to the designer, Journe does not (to my knowledge anyway). Does that access ...
There are many reasons to purchase a particular watch. None of the reasons are wrong if they suit you. What may interest me may not ring a bell do you. To me what’s most important is to follow your heart and oen personal logic.
I enjoy many different pieces for different reasons. Most of my watches carry with them a combination of technology, art and story. It is the story that the watch is involved in is what makes the piece a piece u inquest for me. That story can occur with a...
Is there a "soul"?
Personally, when I have encountered this same question, I've looked for the soul of the watch. As obscure a concept in watches as in humans. The question I ask myself is "can I feel the hand of the watchmaker on the watch, the design, the movement, the de...
I’m 100% with you
And switched to that path also. The as you name it conglomerate watches are (some noble exceptions remain) going out of my collection and independents come in. Notably ochs und junior. The fun and satisfaction of wearing something which has a great part o...
For me, it is most important
that I receive excellent before sale and after sale service be it the watch comes from an independent or a large company. It is always an added bonus to be able to speak to the actual watchmaker of course as one feels a closer connection to the brand. But...
excellent point
not only do I want to have a personal connection with my next watch, I suppose I should consider whether the maker will be available to service the watch in the future. Case in point, I have always loved the Svend Andersen Original Secular Perpetual watch...
Quite true BUT
This is exactly one of the main reasons I switched to an independent brand. The service of all the big ones just suck! Their main objective was the shareholder, selling more and more watches. They possibly cannot repair and service ina timely and qualativ...
I too would not tolerate such appalling service
but I have had very good experiences personally with a few of the big brands and I think it bores down mainly to the authorised dealer(AD). If you have a good AD, the brand will appear good. I have had experiences of good and bad ADs with the same brand s...
no "personal touches" from Journe??
Journe is no smarmy salesperson and he's very strong-minded, but he is huge on building relationships with his collectors. Not sure why you would think that's not the case. This is reflected in his company culture on the sales side. Walking into one of hi...
sorry for the late reply, I didn't see this until today
I totally agree that Journe is a top shelf company with respectable people to assist customers. The watch brands mentioned are simply used as an example. In the case I made, if I wanted to interact directly with the designers or Mr. Lang himself at L&H, I...
There is obviously a line to draw...
Not many independents will seek and nurture this very special connection with you. Always there to greet you, always there to advise you, always ready to dream with you and make your dreams come true. With time such a watchmaker becomes a very close frien...