Montblanc - I don't think so...

I don't think so...

It might have been easier for them to refund the money than to spend the time to sort out the issue especially if their service department gave it a clean bill of health initially...

This way you are not waiting empty handed while the problem gets sorted out (which could take as long as 6 weeks to a few months) since your watch will go into the service queue. After the long wait, everytime you wear your watch, you would be wondering/worried about the next "incident".

In retrospect I would consider this great customer service...not many companies would issue a refund for a watch once it has been out of the door and worn.

My uncle, who is in the jewelry business, once said to me: " the easiest way to lose a good customer is to sell him/her a watch". He's been in business for over 50 years

Time to look forward to the new model choice!

Best, Mike

This message has been edited by mkt33 on 2012-03-05 07:41:14

Timewalker 09672 self winding problem

By: Frank D : February 26th, 2012-11:53

My wife bought me a beautiful Montblanc Timewalker watch (model 09672) for christmas. Let me start by saying that I like the way this watch looks and feels on my wrist. From the start, I have had an issue with the watch stopping over night on the third ni...

Maybe.....

By: JMan : February 26th, 2012-14:46

It feels like the rotor is not automatically winding the watch. If you are able to wind it manually and it stops after two and half days, it looks like the regular power reserve. Not sure how Montblac can give it a clean bill of health. Doesn't seem right...

This doesnot sound normal

By: mkt33 : February 26th, 2012-17:28

and since your Timewalker is still under warrenty I would bring it straight back to the Montblanc AD Ask them to issue you a service report which shows your complaint on it and what their watchmaker noted during his/her inspection. You need to have some s...

Nice Montblanc gift gone in vain!

By: Frank D : March 4th, 2012-09:04

Hi Mike, The Montblanc watch was truly the nicest gift I had ever received from my wife, but I'm sad to say that it has gone in vain. We finally got a copy of the service order from Montblanc store via fax. The problem looked like it was clearly stated in...

Well, I'm glad it got resolved however the info you got

By: mkt33 : March 4th, 2012-10:10

seems incorrect If I'm not mistaken, the Timewalker model number you gave corresponds to this watch on a bracelet. I don't think it is discontinued, I see it on Montblanc online store. Perhaps you can use the funds and purchase it there. Otherwise I would...

Not exactly the same watch

By: Frank D : March 4th, 2012-10:40

Hi Mike, This is not exactly the same watch (in the same family though) - the item # is 09672. Which the stainless steel strap model with black face. Regardless, I'm not sure why Montblanc service center didn't find the problem or specify exactly what the...

I don't think so...

By: mkt33 : March 5th, 2012-07:39

It might have been easier for them to refund the money than to spend the time to sort out the issue especially if their service department gave it a clean bill of health initially... This way you are not waiting empty handed while the problem gets sorted ...