Grant Lee
11
Panerai Warranty HELP
I am wondering if anybody out there can help me.
I have a Panerai PAM 441, GMT (Ceramic) its less than 3 years old and probably only been worn 20 or 30 times, as i usually wear other Stainless watches for my Daily work life, it was purchased for me for my 40th birthday as i am a watch collector.
Whilst changing from the Leather strap to the rubber one, a small section of the case no bigger than a couple of grains of sugar broke off from where the screw that holds in the Strap, when it happened i was initially shocked, but then didn't think worry too much of it, as i assumed Panerai were a world class brand that Valued the customer, BOY WAS I WRONG...
After me being out of possession of the watch for 4 weeks, i have been informed that this will not be covered under warranty and will cost $3,155 AUD to replace the case, furthermore the repair time i was given was 21-23 weeks, for which i am flabbergasted. That is Roughly a 6 Month turn around.
I have E Mailed Panerai 2 times over the Past month, and have not even had so much as a response, for a $15,000AUD Watch, this is nothing short of Pathetic, thats surely the worst customer service in the world??
Does anybody have any suggestions for me??? as this is now becoming more a matter of Principle than simply paying the cost of a repair that is no fault other than the product itself.
GEE
Panerai Warranty HELP
I am wondering if anybody out there can help me. I have a Panerai PAM 441, GMT (Ceramic) its less than 3 years old and probably only been worn 20 or 30 times, as i usually wear other Stainless watches for my Daily work life, it was purchased for me for my...
What is your complaint?
Dear GEE, It is sad that your 1st post ever is a rant. It is not clear what your complaint is. 1) That your breakage is not covered by warranty? 2) The diagnosis time? 3) The repair time? 1) You broke the watch by trying to replace a part...that is not co...
MTF
1) 2) 3) This is not a rant, I was under the impression that this was a forum. Am I mistaken? Or are we only allowed to post positive experiences for fear of being moderated? Should I perhaps make a post about how in 10 years my Rolex Submariner hasn't mi...
Warranty Period
Sorry I've actually messed up, I'm 42 in June, so that would make the watch less than 2 years old, so no still under warranty. I better amend my post to reflect this. Thank you.
It is OK
GEE, Your post was perfectly allowed. It was polite. We have no censorship about negative experiences as long as they are cogent and empirical, to whit, of relevance. Frankly, I don't give a rat's arse about Panerai rants. I don't even have a Panerai nor ...
So long as you..make your post about your 10 YO Rolex Submariner..in the ROLEX forum, why not?
Not in here though, since I'm sure nobody IN HERE would be interested in reading it
You have the Warranty Card, I'm sure....
how long is the coverage? Furthermore, the warranty covers ONLY certain damages (as it does in every product sold out there), I'm sure. If you handle an object improperly, the manufacturer cannot be responsible for any damage you might inflict on the obje...
Yes I have a Warranty card, also have the box, spare band, screwdriver and receipt ????
Thanks for your input Sergio, best response I can give to your post is...... ...."For instance, what's wrong with a 6 month time frame for repair? "They have their own "prioritys" repair queue, isn't it or you EXPECT them to stop everything their doing an...
What is the period stated on the Warranty Card? 1 Year...2...3? How many?
Where does it say that the repair period is based on the cost of the item?
Dear Grant Lee
I know things that happen to our beloved watches can be extremely frustrating...I for once dropped watch that was my wife's gift...crystal broked...went to AD...price and turnaround time was too much for me...then I started look at alternatives...long sto...
Is it possible that the watch was knocked against a hard surface in that area of the case at some point?
Curious if the case had a small crack around the screwbar hole from a previous impact and the weakened area shed a few bits of ceramic when you removed the screwbar to change the strap. I'd be surprised if the act of removing the screwbar alone would caus...
Maybe
Obviously it's possible, I can't recall any circumstances in where that's happened, mainly due to fact the watch has rarely been worn, is spotless. My Home insurance does cover it, however I feel I should be given a right of reply. Really leaves a horribl...
Can you share any photos of the damage?
I'd be interested to see exactly what this looks like.
Regarding the warranty
They should provide an explanation as to why it isn't covered. If there's no info other than "We won't repair this under warranty" then that would be unacceptable. Note that external damage caused by abuse, misuse, or accidents are usually not covered und...
I have asked about the warranty....
without receiving a reply. Before he goes (or we suggest him to go) on the war-path, wouldn't it be better to have ALL the facts in hand. A warranty, normally, lasts 1 year, in certain countries 2 years. We don't know if the watch is STILL covered, do we?...
I re-read the whole 3d and found the...
the watch is less than 2 years old, which would suggest is STILL under warranty and the dearler/Panerai should repair it F.O.C. That is unless they (dealer/Panerai) deemed the damage NOT part of factory defect or normal wear and tear..but..caused by misha...
There certainly have been documented cases of ceramic watch cases cracking
A couple were reported on this very forum: And there have been others: The material looks great, is very scratch resistant but can crack. If I owned one I'd definitely make sure that it was insured against this sort of damage. It sounds like the OP does h...
Wow. Sure is scary to get ceramics.
Though my wife has a ceramic TAG which I don't think will break as it's small and light unlike the examples above.
Wowzers
I Actually didn't bother taking photos of mine, and the watch is still in limbo, I haven't picked up yet or authorised the repair, as I wanted to pursue it with Panerai, my example is very minor, nothing like any of those examples above.
Unfortunately, the problem remains the same....
even the smallest dent, in a ceramic case, cannot be repaired and even if it was possible, it would cost a lot of money anyway. Other than the AD i Perth, is there an official Panerai office in Ozzie (Syd-Mel) or regional office SIN/HKG? I've visited the ...
Web SITE
I've Actually Emailed them off there website 3 times over the course of a month and had no response. I'm working on another avenue at the moment that may bear results, plus I will have some photos to post up on here shortly for your opinions (which I do s...
I've noticed that there is also a phone number...
that can be used. Sorry but when I go on a...rampage..(and I've gone down that road, a fair few times in my..long..life) I leave no stone unturned. FYI, all the watch manufacturer have a "case history file" of damages in order to assess if they are man ma...
Photos
And once I have some photos to upload, you will see there is no evidence of and impact or stress, which is pretty clear in the examples posted.
Hey mate
I assume you're in Australia the the watch was purchased in Australia. Have a look at our consumer law, you can basically ignore the warranty period anyway. Rolex even issues a card with their watches here in Australia explaining this. Don't ever let them...
Let me..understand...
you buy something, you use or abuse it every which way you want, you break it and the manufacturer MUST repair free of charge, for ever? WOW I want to relocate to Australia
No no no
Hahaha that would be good! I should've been more specific. If the product is faulty due to the manufacturing, and the issue is not to do with wear and tear. For example, my Rolex Explorer was out of warranty. However, the crown ceased to function properly...
One of my ex collegues....
bought a Panerai in HongKong. During the flight back to Singapore (where he lived) dropped it on the plane seat and SAT on it. He went to Panerai in Singapore...pretending...to have it repaired F.O.C. because still under warranty of course. Panerai people...
As I wrote already, manufacturers in general....
build "case history files" on every repair they carry out. It server both purpuses: 1) Learning where are the faults and perfect the product accordingly. 2) Avoid being..suckered in..by less than honest users
Yes, and rightly so
It makes sense. Then they know if it is their fault or just user error/reasonable wear.
I wanted to welcome you to the forum even though it is under these unhappy circumstance.
I have read through all the thread and I feel like the forum has offered a balanced response and I hope that you feel that way. We are happy to share the good the bad and the ugly without judging. But what I love most is that all the members here are pass...
Sergio is a passionate and knowledgeable collector especially when it comes to Panerai. He calls things as he seem them.
But he is not towing any party line or acting on behalf of Panerai. He is a genuine and authentic to his thoughts. The one key element is that not everyone here are native English speakers so it is sometime hard to communicate the nuisances of a language....
After service
First I am really sorry about your case but this do happen for Panerai in Asia. I am not sure what's the after service policy in Australia (I believe it's the same all around the world), in my country the repair fee will definitely fall into the customer ...