AnthonyTsai
[PuristS]
22366
Delays occur for numerous reasons
shipping time from your AD to RM (did your AD ship your RM immediately? Or did they wait a while to ship?), RM waiting for some parts to arrive, etc.
Watch brands don't seem to have a tracking system where you can get updates throughout the repair process. Maybe they can implement sometime like that in the future for better customer service and support.
Cheers,
Anthony
Rm service center
I am very disappointed with rm service center I send my month old rm28 for warranty repair, since date wheel was not working. Its been 5 months and they just told me it will still take another month more. Its a simple movement rm28. This should not be tak...
rodolf, what was the problem with your 28?
im curuios to know as 5 months already and not yet done is a very long time!
date wheel
there was a problem with the date wheel, it was 100% loose . if you moved the watch date started spining around. to problem with time keeping just with the date. regards
I feel ya
I share your disappointment. Went through the same with my rm010. I was told by my local AD that Richard Mille is understaffed in servicing dept. the fact that they are in the process of migrating to a new factory doesn't help too. Hang in there mate.
Have been in contact with RM HQ. Can you drop me a PM
please with details of where you dropped off the watch (to whom/dealer) and I will see what I can do from here. Thanks Andrew H
Hope you get it soon
I've had one watch (not RM though) which took 6 months to service and another 5 months (not RM either). That's how long it takes for simple watches to get fixed sometimes. Unfortunately it's something I've already come to accept whenever I bring in a watc...
frustration
5 months is a lot of time. at least a few updates along the way would be appreciated, as opposed to a short line saying "by the way, it will take another month!" for what it is worth, an overhaul on a (simple) Patek (Nautilus -- 3800) took a little over 3...
Delays occur for numerous reasons
shipping time from your AD to RM (did your AD ship your RM immediately? Or did they wait a while to ship?), RM waiting for some parts to arrive, etc. Watch brands don't seem to have a tracking system where you can get updates throughout the repair process...