Richard Mille

I am very disappointed with rm service center I send my month old rm28 for warranty repair, since date wheel was not working. Its been 5 months and they just told me it will still take another month more. Its a simple movement rm28. This should not be tak... 

im curuios to know as 5 months already and not yet done is a very long time!

there was a problem with the date wheel, it was 100% loose . if you moved the watch date started spining around. to problem with time keeping just with the date. regards

I share your disappointment. Went through the same with my rm010. I was told by my local AD that Richard Mille is understaffed in servicing dept. the fact that they are in the process of migrating to a new factory doesn't help too. Hang in there mate.

please with details of where you dropped off the watch (to whom/dealer) and I will see what I can do from here. Thanks Andrew H

I've had one watch (not RM though) which took 6 months to service and another 5 months (not RM either). That's how long it takes for simple watches to get fixed sometimes. Unfortunately it's something I've already come to accept whenever I bring in a watc... 

5 months is a lot of time. at least a few updates along the way would be appreciated, as opposed to a short line saying "by the way, it will take another month!" for what it is worth, an overhaul on a (simple) Patek (Nautilus -- 3800) took a little over 3... 

shipping time from your AD to RM (did your AD ship your RM immediately? Or did they wait a while to ship?), RM waiting for some parts to arrive, etc. Watch brands don't seem to have a tracking system where you can get updates throughout the repair process...