i especially like this part:
"One of the others reasons which compelled me to participate in your Forum was the fact that I could not accept the criticism directed at our fantastic watchmakers, production and after-sales team in Les Breuleux, at Renaud-Papi and Vaucher. They do an incredible job and are dedicated to the brand. Many of these extremely talented watchmakers have left ‘quiet’ jobs to join us in this great adventure which is the Richard Mille story. They don’t count their hours and have a totally responsible and impeccable work ethic of which I am proud. "
the persons sepaking negatively about the brand/yourself/etc surely dont know the hard work that goes into the pieces... yes you will have small problems BUT this is what happens with hand made pieces.