WatchProSite|Market|Digest
WatchProSite|Market|Digest

Rolex

Back on my wrist šŸ™

 

So, yesterday I was able to pick up my Rolex again.

I really have to say that the whole team at Bucherer Vienna was just great. The watch is perfect again.

I saw and photographed the parts that needed to be repaired / changed. But I was asked not to publish them.

As far as I understand (I'm not a watchmaker):

There were essentially problems with the change wheel for the hour hand. It wasn't broken, but it seemed that it was no longer in the optimal position, along with the tube that the hour hand sits on. Apparently that hardly ever happens. It was also a mystery to anyone how this could happen.

Anyway, I don't think you can react to a situation like this any faster, better or in a more customer-friendly way than they did here. I'm very happy with the result.



All the best
Thomas

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27 Comments view entire thread 

Until last week I always thought that Rolex was so super-reliable and refined down to the last detail? A mistake?

 
By: MTR : April 21st, 2024-20:10
The image: Rolex may not be the ā€žhighest horlogerieā€œ, but is able to produce extremely reliable products of the highest quality and in high quantities in every phase of the production cycle. They are constantly working on improvements and registering new ...  

Sorry to hear

 
By: TeutonicCarFan : April 21st, 2024-20:21
Glad it is getting rectified! I'd caution on AD repairs as I had watched a video on a ALS that was opened by AD, not repaired, then sent to ALS and they had declined warrant work on it as it was opened. Everything has potential for manufacturing issue, ho... 

Thanks a lot.

 
By: MTR : April 22nd, 2024-19:10
The AD is Bucherer and belongs to Rolex in the meantime. So I think Iā€™m safe. šŸ™

Thanks a lot.

 
By: MTR : April 22nd, 2024-19:14
But especially Rolex, where they insist so much on their quality standardsā€¦ šŸ«¢

Not good...

 
By: mdg : April 21st, 2024-21:25
...funny, I tried one of these on just this week. Heavy : )

The good news is Rolex really stands

 
By: Champthekid : April 21st, 2024-21:49
behind their product during the warranty period. Luckily you didnā€™t have to send it in to one of their service centers because that may have taken 6 weeks. PS. Thatā€™s a great model!

Thanks a lot.

 
By: MTR : April 22nd, 2024-19:15
If the watch had been sent in and I had to wait forever, I would probably have been really annoyed. That just shouldn't happen with a brand new watch. "To err is human" or "mistakes happen everywhere" regardless.

Thanks a lot, dear enjoythemusic.

 
By: MTR : April 22nd, 2024-19:17
But I still hold the idealistic opinion that something like this simply should not happen with a brand new watch from the self-proclaimed ā€œNo. 1ā€.

An important song

 
By: MTR : April 23rd, 2024-04:33
about political leaders and participating in capitalism. And about us individuals who want more and moreā€¦. ā€žSo all we can do is endeavour to [ā€¦] enjoy the freedom and pleasure one has, making the most of living in a prosperousā€œ world. My personal conclusi... 

With a production of more than 1.2 million units, some percentage of error must be present.

 
By: El Padre : April 22nd, 2024-16:11
On such occasions, you have a guarantee. Donā€™t worry, they will repair that quickly! šŸ‘

Mechanical Watches Are Tempermental Bastards

 
By: sludgeriff : April 22nd, 2024-22:52
Iā€™ve had warranty claims with Rolex, JLC, Panerai(2) and Hublot. It happens. Keep us updated.

Back on my wrist šŸ™

 
By: MTR : April 26th, 2024-11:34
So, yesterday I was able to pick up my Rolex again. I really have to say that the whole team at Bucherer Vienna was just great. The watch is perfect again. I saw and photographed the parts that needed to be repaired / changed. But I was asked not to publi...