Until last week I always thought that Rolex was so super-reliable and refined down to the last detail? A mistake?
The image: Rolex may not be the „highest horlogerie“, but is able to produce extremely reliable products of the highest quality and in high quantities in every phase of the production cycle. They are constantly working on improvements and registering new ...
Sorry to hear
Glad it is getting rectified! I'd caution on AD repairs as I had watched a video on a ALS that was opened by AD, not repaired, then sent to ALS and they had declined warrant work on it as it was opened. Everything has potential for manufacturing issue, ho...
Thanks a lot.
The AD is Bucherer and belongs to Rolex in the meantime. So I think I’m safe. 🙏
Even the tightest quality controls can let a few problems slip by, it's impossible to be absolutely perfect
I wouldn't be too concerned. The important thing is that Rolex took care of it immediately.
Nothing is infallible... in many ways, that is what makes mechanical watches so 'charming' ;-)
Best of luck - Rolex will get it sorted out and you will eventually see this issue in the past
Thanks a lot.
But especially Rolex, where they insist so much on their quality standards… 🫢
The good news is Rolex really stands
behind their product during the warranty period. Luckily you didn’t have to send it in to one of their service centers because that may have taken 6 weeks. PS. That’s a great model!
Thanks a lot.
If the watch had been sent in and I had to wait forever, I would probably have been really annoyed. That just shouldn't happen with a brand new watch. "To err is human" or "mistakes happen everywhere" regardless.
Thanks a lot, dear enjoythemusic.
But I still hold the idealistic opinion that something like this simply should not happen with a brand new watch from the self-proclaimed “No. 1”.
You simply ask the impossible... do love your idealism. (★‿★)
(Friendly humor) Of course if it was all up to me....
An important song
about political leaders and participating in capitalism. And about us individuals who want more and more…. „So all we can do is endeavour to […] enjoy the freedom and pleasure one has, making the most of living in a prosperous“ world. My personal conclusi...
With a production of more than 1.2 million units, some percentage of error must be present.
On such occasions, you have a guarantee. Don’t worry, they will repair that quickly! 👍
Mechanical Watches Are Tempermental Bastards
I’ve had warranty claims with Rolex, JLC, Panerai(2) and Hublot. It happens. Keep us updated.
Back on my wrist 🙏
So, yesterday I was able to pick up my Rolex again. I really have to say that the whole team at Bucherer Vienna was just great. The watch is perfect again. I saw and photographed the parts that needed to be repaired / changed. But I was asked not to publi...
