So long story short I sent my JLC for service and they lost my watch. My AD is great and made things right. I walked through the cases and as soon as I saw this Datejust II I said this is the one. I think it’s the coolest blue dial out of any brand. The w...
How can a watch sent in for service be lost? I'm glad that your AD made things right. But if I were you, I would definitely put pressure on whoever should be responsible and keep tracking down the lost JLC. What if it's an memorable piece that has special...
They sent it and it shows delivered. JLC dropped the ball and could not explain where it possibly went from time delivered to where it was supposed to go. To be honest before I bought it I had a crazy wierd gut feeling that Richmond after service was a me...
Someone might have stolen it. For all we know the Fed Ex driver opened the box took the watch and delivered an empty package to JLC. There just is no way of knowing for sure. It’s all speculation
I brought in my white gold PanoRetroGraph for service. After a month, I got a phone call from my AD claiming that Germany has lost my watch. I asked the AD to propose a solution. A few days later, somehow, someone in Germany was able to locate a brand new...
I kept my cool when the manager broke the news to me. I simply told him that I'd love them to propose some solutions to work this out with me. A week later he informed me about the new found piece. I was just lucky, I suppose. I dare not to image what I'd...
They said they are not sure without a reference number that was given to the AD l and wouldn’t really say anything else. I told them i have the watch case number and all. I asked how it’s possible to not be able to look up a watch by case and serial numbe...
I owned the Montblanc 1858 steel tachymeter. It is a bit of a cult watch on our forum. Awesome piece, I loved everything about it and was one of the very first collectors to commit to that watch. Sadly, the service experience was beyond frustrating, they ...
However, what a shocking story about that lost parcel! I would be gutted if I were you! That watch was unique, hopefully it will turn up eventually. I can't imagine how I would feel in your place. Your AD did the right move, good! Was the parcel sent insu...
Either take the offer of picking any watch I wanted within reason of course or take the insured value as cash(much less than the pre owned market value). That was by far my favorite JLC but after that experience it put me off Richmond completely. I am not...