fuigo
435
Same thing happened to me with Glashuette Original...
I brought in my white gold PanoRetroGraph for service. After a month, I got a phone call from my AD claiming that Germany has lost my watch. I asked the AD to propose a solution. A few days later, somehow, someone in Germany was able to locate a brand new one and the brand offered to give me that one. They were afraid that I'd say no, because they were sure if the limited number on my original one had any sentimental value. Luckily, it did not. I happily accepted it. To this day, I am still not sure who exactly lost my watch. It could be the AD, because no one from Germany got in touch with me. If could be the brand as claimed as well... I just feel lucky to continue to own the same watch, albeit a different number.
New addition since JLC lost my watch
So long story short I sent my JLC for service and they lost my watch. My AD is great and made things right. I walked through the cases and as soon as I saw this Datejust II I said this is the one. I think it’s the coolest blue dial out of any brand. The w...
Oh! I feel sorry for you.
How can a watch sent in for service be lost? I'm glad that your AD made things right. But if I were you, I would definitely put pressure on whoever should be responsible and keep tracking down the lost JLC. What if it's an memorable piece that has special...
So it's unknown.
They sent it and it shows delivered. JLC dropped the ball and could not explain where it possibly went from time delivered to where it was supposed to go. To be honest before I bought it I had a crazy wierd gut feeling that Richmond after service was a me...
Rolex has really nice blue dials
Just wondering how JLC lost your watch. I hope you get that one back
No idea.
Someone might have stolen it. For all we know the Fed Ex driver opened the box took the watch and delivered an empty package to JLC. There just is no way of knowing for sure. It’s all speculation
Same thing happened to me with Glashuette Original...
I brought in my white gold PanoRetroGraph for service. After a month, I got a phone call from my AD claiming that Germany has lost my watch. I asked the AD to propose a solution. A few days later, somehow, someone in Germany was able to locate a brand new...
That’s just nuts!
What would you have done had they not found another new watch? Wonder what they would have proposed as a solution.
My thought exactly when I first heard the news...
I kept my cool when the manager broke the news to me. I simply told him that I'd love them to propose some solutions to work this out with me. A week later he informed me about the new found piece. I was just lucky, I suppose. I dare not to image what I'd...
Wow, those are quite interesting (and I would say quite disturbing!) stories...
It's good to know, and also good that both of you had an honest AD who knew how to take care of your situation the proper way.
Wow, what an ordeal! Glad you have such a great AD!
Did you send it for service via the AD, or directly?
Yes
From now on only via AD as now I know this can happen. Wonder what would happen if it was just me who sent it on my own?
Sorry to hear about your loss , strange story 🤔
And huge congrats with your new watch 👏🏼
Did you or your dealer send the watch to Richemont in Texas? This would explain the gross error.
There is no way the JLC Manufacture in Switzerland lost the watch. It had to be another malfeasance from the dreadful US Richemont facility.
Exactly as I expected. Richemont Texas is to blame. I'll never buy another Richemont brand again.
Too many other great brands to choose from who know how to properly service their products.
I called them
They said they are not sure without a reference number that was given to the AD l and wouldn’t really say anything else. I told them i have the watch case number and all. I asked how it’s possible to not be able to look up a watch by case and serial numbe...
Oh goodness, yes, they butchered a service experience for me.
I owned the Montblanc 1858 steel tachymeter. It is a bit of a cult watch on our forum. Awesome piece, I loved everything about it and was one of the very first collectors to commit to that watch. Sadly, the service experience was beyond frustrating, they ...
I see.
After sales is more important than the original sales experience in my opinion.
Happy for you as you seem happy about the outcome !
However, what a shocking story about that lost parcel! I would be gutted if I were you! That watch was unique, hopefully it will turn up eventually. I can't imagine how I would feel in your place. Your AD did the right move, good! Was the parcel sent insu...
I really had no choice here.
Either take the offer of picking any watch I wanted within reason of course or take the insured value as cash(much less than the pre owned market value). That was by far my favorite JLC but after that experience it put me off Richmond completely. I am not...