Independents

Dear all, bought this watch one month ago. The Artic Blue Fume dial is exquisite, the rubber strap is of top quality, and the watch wears comfortably. However, I am starting to have serious doubts about the watch movement. I have been wearing the watch on a daily basis since purchasing it. On the third day, I woke up to a full 5 minutes late. The AD has no logical explanation other than give it more time. I purposely let it sat idle on Thursday and the watch stopped at 9:48am Friday morning. The HMC 200 calibre is supposed to have a 72 hours power reserve?! The watch also runs way faster than the claimed +6 seconds per day. I have to adjust the watch every 3 days since it was running more than a minute by then.

I thought I would give an independent a chance, but it is turning into a disappointing experience 😕

Thanks for reading.

I’ve read mixed reviews on Moser.
Would def send it back since it’s under warranty. Wonder if lemon law applies to watch. I had an issue with my 2023 X7. After a while they gave me a 2024 for the same price. So it’s def real.

per your request

Let the AD or Brand have a look at the watch . They will fix this issue

the next time I am back in Taipei

Don’t believe Moser use ceramic hairsprings. I have a Datograph which was running way fast, banking and the chrono minute hand wouldn’t run consistently. Checked - and it was extremely magnetized. Ran it through my demagnetizer and it solved all the issues.

hopefully it's as simple a fix as that 😅

I don't need more complications in my life 😅

You mentioned authorized dealer, but I didn't want to make too many assumptions that the watch was new.  I can tell you, that a lot of watch brands seem to be rushing the watches out of the factories and into stores - since sales have been hot.  It does seem that there are more quality control problems - even among higher end brands - than before.  

Yes, it was purchased brand new. I am returning to Taipei in a couple of week's time so will definitely have them look into the watch in more details.
Your power reserve test certainly sounds a lot more professional. Hence, I frequent this website.
When the SA mentioned "just wear it for a few more days and see if this happens again" then suggested to me that I am dealing with a "salesperson".
I could be trading one issue for another but I am wondering if they will let me swap the Moser for a PF, at a financial loss to me of course. I don't quite know how these things work since I have never sold any of my watches before.

The dealer is in Taipei? Yikes. That does explain why the SA said what he/she said. Very few dealers in Taiwan are willing to invest in training and even technical training. I was speaking with the FHH trainer in Taiwan and he told me that stores aren't willing to pay $500 USD for an 8 hour group training session about technical watch knowledge. Was hoping the dealer was based in SFO. Good luck! I hope that you get a satisfactory resolution to this problem.

but they have the watches. For example, in Taipei 101, all decent brands are present (less Lange, ironically). You don't even have to leave the building if you are watch shopping.
I contacted the AD and they are going to send the watch to HK for service inspection. But they can't promise I will have my watch back before I leave 😕

Good luck!

Had a similar situation with JLC…after the fourth replacement watch failed (similar to your issues) I went back to the AD and recorded my conversation (not my style but I had no choice) and although there was a “no cash refund on the receipt” they refunded immediately after I told them I had the recording. Otherwise demand that they live up to the warranty or replace the watch.

I understand we are not suppose to discuss pricing here so I will try to be careful. What irritates my wife most is that about one week after the purchase, when we were at another AD, we were offered, without us even asking (and I didn't have the watch on me) a 15% discount off MSRP. It was subtly implied to us at where we bought the watch that these are "very rare" pieces and there will be no negotiations. That is entirely our fault for being too trusting.

check to see if the hairspring is twisted. It could be a very simple fix that will take only minutes.

I have a center second with the same movement for about 8-9 years which hasn’t given me any issue. 

fingers crossed

But I am not bother as it get rotated. But I guess vaucher movement does not equate more superior movement compared to ETA as I never believe in in-house movement vs common movement stuff. 

but since it's a combination of issues, I will let the service center take a look.

And is ~+/-2 seconds a day. You can have any H. Moser authorized dealer help you solve this under warranty.