patrick_y
[PuristSPro Moderator]
33617
So true! Well said!
I'd like to remind all buyers of watches... Watch company executives are focused on expanding factories and increasing sales revenue. Sales revenue only goes up with more units or higher average sale price per unit. While watches have increased in popularity significantly in the past 10 years, servicing them has not been a major objective with most brands. So imagine a country that has seen its population increase 50% in as little as 20 years. The roads, the hospitals probably haven't increased in capacity the same 50% in those years. So there will naturally be pain points!
On servicing - A. Lange & Söhne
This was an interesting video. Its title is a bit alarming, though given the high expectations of excellence, it does qualify as extremely silly. I can only take the contents at face value since I don't have any experience with the brand. But it caught my...
Their servicing cost
Is astronomical and the quality is poor.. I had a new RL where the power reserve was just 24hrs.. Out of 3 service I did with them, only 1 was stress free..
I have only the best service experience with Lange
Lange1 in 2019, Saxonia automatic in 2023, Datograph and Langematik Perpetual in 2024. Duration and cost as promised. Everything executed in the best quality!
+1.
Over many years now, I’ve only ever had good Lange Manufactory service experiences too: my watches have all come back like brand new. I held off during the pandemic - I knew that, like many businesses, the Manufactory was significantly impacted during tha...
After the COVID watch bubble I expect we'll see more of these as folks get their first taste of servicing with some brands
This is the kind of thing that has turned me off complications, especially with big brands the person servicing your watch is almost certainly not of the same seniority as the person that built it.
So true! Well said!
I'd like to remind all buyers of watches... Watch company executives are focused on expanding factories and increasing sales revenue. Sales revenue only goes up with more units or higher average sale price per unit. While watches have increased in popular...
Have had issues with a range of brands, and also good experiences
I would be interested to hear from more experience collectors to learn how the experience today has changed from the 1960s pre-quartz crisis and the 1990s dawn of this era. I dislike long wait times and I dislike watches that come back from service with n...
I've heard in other owner circles that Lange is as bad as the video says.
Generally, I've heard good things about Patek and good-ish things about VC. But most of all, their turnaround time isn't absurd.
Honestly... This happens a lot of places... Not just Lange! Although Lange does seem to be worse than average.
When you buy a watch, you're not only buying the watch, but the whole servicing and ecosystem that comes with it! Beware! You're now a captured customer, and thus, the Brand can subject you to a lot of hoops and servicing costs if they deem to do so. Let'...
Yes alot of risk..
But Langes behavior is somewhat dishonest.. I once sent my langematik for complete service.. but had to send it back for a minor issue.. and guess what? They quoted me for a full service again saying the watch needed it.. treating their customers like she...
Ugh...
How many days/weeks/months between the complete service and the send it back for the minor issue? It does seem excessive. And yes, these watch brands do want to fleece you since you're already a "captured customer." Too bad for us as consumers... What can...
A month at most..
The minor issue was some dust on the dial or something cosmetic like that.. imagine how shocked I was to get another quote for a complete service service.. The good thing is that they are exposed as dishonest.. since then I cut my Lange collection down to...
Can you say more?
I'm not understanding something. Lange's post-servicing guarantee is 2 years. So when you sent it back for the minor issue (dust under the dial, etc.) a few months after having it serviced, what justification did Lange give you for saying it needed a seco...
It was at most 1 month after collection
Their email stated the watch wasn’t functioning according to their technical specs.. Of course I called the boutique manager immediately and he said ignore the quote as it wasn’t sent out wrongly 😒 But you see my point : every time you send in a watch for...
Thanks for clarifying. This is helpful, to know what happened. I am surprised...
... that Lange didn't see it had just been serviced in their records, from the caseback number.
I am more surprised
They wanted to charge me for a service when the watch was perfectly fine..
