4bob
33
There is light at the end of the tunnel...
Yesterday i followed the invitation from Swatch Group, at Ares Tower Vienna.
They short investigated my poor looking leather strap and apologised for what had happened.
Within seconds it was certain, they will replace the strap. Only, at present it is not in stock and the will notify me asap.
(Blancpain leather straps are amongst many others manufactured by Kaufmann as a OEM product. Blancpain probably confront this company with my fainted and brown colour staining leather strap).
So in my point of view, the reputation of Blancpain, regarding customer relation, is restored.
Concerning the fact, i got 5 mails from 5 different departments, with 5 total different messages (see thread title: Late response from Blancpain), there may exist some internal communication problems within Swatch Group.
On the other hand, i am asking myself:
is it really necessary a customer needs to do all this, to lead the attention of Blancpain to a obvious failure of their product ???
This answer had to be given by everyone to himself...
With Regards
bob
Blancpain leather strap bad quality?
This april I bought a orig. Blancpain leather wristband and folding clasp for my Air Command which came with Steel band. This watch had a wrist time of approx. 30 to 40 days and no contact with water. Nevertheless the leather strap looses all its original...
Not Surprised Bob !
Blancpain is known for there poor aftersales service all the way from HQ to all there useless salespeople, this coming from experience, anyhow i personally would buy a strap from another supplier which will be cheaper and more than likely better, or you c...
Thanks for cheer me up on Blancpain quality ;-)
Actually I could't belief this is possible. I own 5 watches from the swatch holding and my Breguet leather strap is after a long time shiny as new. See some Pics when the Blancpain strp was new in April and how it look now. I am wondering why the Blancpai...
Something not normal here
I have looked at your photos. Things seem strange. Let me go through the list. First this is not a current production watch. Indeed, if memory serves this watch most likely would have been produced more than 8 years ago, more likely 12 years ago. Was this...
I agree, I consider this as not normal also
@jkingston Thank you for yout shown interest in this case. Let me first of all, sort somthing out: I newer mentioned the watch to be brand new. I mentioned the strap is original BLANCPAIN and was bought this April, from a BLANCPAIN Dealer in Vienna, to re...
I am surprised.....
My experience with Blancpain is that their straps are great quality.... As far as service is concerned, thus far, I consider them excellent. Did you buy the strap from a boutique or an AD? Cheers
never again Blancpain
@PinkPanther, this report is really as bad as true! the Shop "vonKöck" at Graben in 1. District in Vienna is an AD, there is no Blancpain Boutique in Vienna. The leather strap is genuine Blancpain and branded at the inside (which is actually rubber) I am ...
Very Sad Bob !
I can understand your frustration to now which has become anger, as this is suppose to be a So Called Big Brand but they treat there customers like absolute rubbish, they have no regard for the people who have spent thousands of dollars on there watches, ...
Not a fair statement
We can all trade stories of watch woes. I own watches from more than 15 brands. I have had service issues with every single brand except 1 (and that was from a very high end independent watchmaker). My worst service experiences have come from a certain ex...
This is fact Jkingston
So actually i think i have been more than fair waiting more than 2 and half years is not acceptable for a Brand New Watch to be repaired, there is a mod here who knows my story very well and even he couldnt and maybe still cant believe how bad there servi...
To add to above
i have waited nearly 3 years before i ran to the internet and still i havent shared my story or should i say nightmare so i think i have been quite understanding, i can tolerate that things happen and go wrong but its the way the company reacts and respon...
Dear Jeff, a few points here...
Gazoz has kept his problems (of which I know a fair bit) totally off-line and did not communicate any details to the public. The problems were (are?) substantial and would, regardless of brand, create some serious doubts about the attitude of a brand towa...
Blancpain Rubber Strap is surely not durable ...
Hello Bob: I also own a total of five Blancpain in the past, two currently. The worst memory I have is the rubber strap of my Leman Reveil GMT 2041-12A30-64B. I never wear the watch under water and just very occasionally during showers and under the rain....
never again a customer of Blancpain
@JB1735 Hi Roger, it seems i am not alone...with my trouble about BLANCPAIN straps and I am blessed not having trouble with the Air Command itself, as well. Meanwhile I've contacted Hirsch and they are going to prepare me a custom made leather strap. So I...
Late response from Blancpain
approx. 3 weeks after i mailed Blancpain, this weekend while abroad, i got five mails from five different departments of Blancpain and Swatch Group. There was also a big difference, what they are telling me: One mail tells me , my first mail had been misr...
There is light at the end of the tunnel...
Yesterday i followed the invitation from Swatch Group, at Ares Tower Vienna. They short investigated my poor looking leather strap and apologised for what had happened. Within seconds it was certain, they will replace the strap. Only, at present it is not...
Dear Bob, I am relieved to learn that things look like being sorted soon...
and I will try to make Blancpain aware on the conflicting messages they sent out to you. Clearly, they were trying to help, but such a cacophony should be avoided by better streamlining of communication processes. Enjoy your Blancpain and post a pic of th...
at the end of the day
Hi followers, today i visited Swatch Group Vienna and they replaced the rotten leather strap with a shiny new one. So from my side there are no recalls of the trouble it caused in the dirst place. Hopefully it will last longer than the other one. They eve...
This is what I call a difference!
congrats on the new strap and your success, and thanks for sharing. Magnus
Glad to see a happy resolution at the end of the day!
I hope you will enjoy your watch (and new leather band) for many years to come. Service issues can be frustrating, but I am glad a satisfactory solution was finally reached! Cheers, Daos
eventually things are in proper order
Thank you for your shown concern in this case. To be specific: There was no point about the watch itself, which runs fine since a long time, as my others do. I complained about the AD (vonKöck at Graben in Vienna), who refused even to think about rep...