Chopard

Kong
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Congrats Sc on your L.U.C EoT!

Hi SC

You brought up a  very important point which many do not know or even aware of it till 'issues' occur.
Definitely, we wish watches we newly purchased should be performing fine all the way till the next servicing period.  However, as you mentioned, issues do happen for mechanical watches and for new movements.  Though I dislike going through the returning process, it made me realise the importance of the after-sale-service of brands.  This is where and when the true manifestation of the personality/character (true colour) of the brand shows.
By then, it is already too late for some to realise some just keen to sell their  pieces and not taking care of the clients.

I am really glad for the fast turnaround of local dealer and Chopard Team in addressing your case. 

It is nice to have a single-digit out of the 150-piece edition of the first L.U.C  EoT to commemorate  Chopard's 150th Anniversary .

Congrats again SC.  It will be great if you could provide your impression of the L.U.C EoT, when you have the time.

Look forward meeting you one day.


Kong






PS : Talking about after-sale focus, Mr Karl-Friedrich Scheufele, Co-President of Chopard, has a 'in-company-school' initiative to enrol and train batch of young apprentices every year which after their graduation (four years later), the apprentices are ready to work in the factories.  After all it is not just about sale of watches, it is about to preservation of the traditional of watchmaking and also most importantly, a ready talent-pool to take care of the clients' watches. 

Have a couple of pictures in this post :
chopard.watchprosite.com