tom3
145
RM service department....
With ground breaking horological technology is bound to come technical glitches or teething problems such as the calendar mechanisms on early 11s, the crown gaskets of the 14s and even a recent main spring problem I had with my 27 which was fixed within a month.
And that's my point really. 1 MONTH! Can you imagine any other brand making the effort to turn around such a complicated piece in such a short time? They even fixed a watch I bought, rather cheekily, at auction under warranty when I was expecting to pay for the repair. Hat's off to them, best customer care I have known with regards to watches.
RM service department....
With ground breaking horological technology is bound to come technical glitches or teething problems such as the calendar mechanisms on early 11s, the crown gaskets of the 14s and even a recent main spring problem I had with my 27 which was fixed within a...
Yep, my baby is back.....
And it's so nice to have some cultured yet edgy dinner company again...!...
Awesome Tom!
Congrats and happy for you! Thanks for the feedback, this allows me to build up more confidence in the brand as i approach being a 1st time owner! Also, looks like some wonderful Japanese dinner you had there! Hope you enjoyed that, and of course wearing ...
Simply beautiful....
It is truly one of the best RMs out there. Hats off to you!! A month?! It took me 6 months to get my Jaeger repaired!! Congrats on getting the watch back
I know, it took me 9 months to have...
a patek nautilus serviced. I'm sure as RM get bigger as a company they will take longer to turn pieces around but until they do my advice? Make hay while the sun shines and fill your pockets with RMs!!!!
Heart warming to hear ...
That’s great to hear, Tom. So many manufactures seem to place secondary importance on repairs, and the situation can be even worse for watches out of warranty. Can I draw your attention again to these comments made by Max Busser of MB&F at IGOTT2 : “… of ...
I knew I shouldn't have ...
... put poked my nose in the RM Forum! LOL No, Riddler, you didn't miss my RM report. IGOTT2 got in the way, and because I felt bad, I visited a second RM Boutique for you. Just so I could give you my impressions across two continents. Report to follow .....
Great news! One of the...
Great news! One of the reasons that Richard supports forums such as this is to learn what people who love and support the brand think. That does not give us the excuse to shout and rant without argument or cause. Richard always strives for the best. It is...
In truth....
I'm in the same business and my 'aftercare' could do with taking a leaf out of RMs book!