Glashütte Original

Hi good morning GO fans, I am thrilled about all the new models GO is coming out with, the Chronometer, the Pocket Repeater, and now the Regulator... Meanwhile, I am running into some trouble with the setting of my newly acquired Senator Perpetual Cal 39.... 

Would really appreciate all your GO Perpetual owners' help! Please let me know. Thanks a lot!

Hi HengHeng, I am sorry I cannot help you with your problem, because I do not have any experience with a cal.39 perpetual. Our resident expert for that topic is clearly Dr. No, of whom I am certain that he will not hesitate to come to your help as soon he... 

Hi Martin, Thanks very much for your kind words! I am sure I'll get the help soon. This forum is one of the best I have seen on the internet, people are so nice! And yes what a weekend for Glashutte Original! Cheers,

Hi all, just wanted to update that Art has been so kind to take his time speaking with me about the issue. It is in good hands now. Thank you all for offering help!

. . . my personal experience, HengHeng. I've had calendar problems with one of my cal 39 perpetuals before where the date would not transition over from the 30th to the 1st, but those weren't nearly as serious as the problem you're describing. Since the s... 

Thanks again, Art! The watch is still under AD warranty, so directly or indirectly, hopefully it would allow GO experts to take a look and have it fixed. Cheers,

Did you try resetting the watch correctly and doing the procedure in the correct order? Perhaps the watch-store employee simply didn't observe the proper order. Best of luck!

Thanks! I am sending the watch to GO service center. Will update once it's fixed.

. . . 7:00 PM and 2:00 AM in which corrections should not be made to a G O perpetual; the display of dates that don't exist is evidence that the prohibition was ignored, and the only recourse is to have it inspected and repaired. HengHeng purchased the wa... 

your watch showed Sep 31 where it shouldn't have and skipped Oct 31st seems to indicate an inherent problem w/ the mechanism. In case you haven't done so, I woud strongly advise you to send the watch back to factory accompanied by a letter detailing the p... 

Thanks for your advice! I'll definitely follow up with timely clear communication. Art basically guided me through the whole process, and I have had both Glashutted and AD people aware of what was going on. Hopefully GO will be able to get their hands on ...