WatchProSite|Market|Digest
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Jaeger-LeCoultre

An update from the AD

 

All

Got this back from the AD today (and remember this watch is 30 months old.

"JLC are not budging with their assessment that the watch needs a service, they are saying that the oils have dried  up in the mechanics and at the end of the day they recommend a service every 3-5 years and the watch is coming up to 3 years old, despite the fact that you haven’t worn it a lot and the condition (bodywork) is perfect."

I'm not sure the oils should have dried up after 30 months and have gone back to the AD with that comment.

I'm waiting for an update from Customer Services.  So far this is proceeding as I would expect given the general feedback on the Web on JLC service centres...

A

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21 Comments view entire thread 

JLC Amvox 5 - A problem - waiting to see JLC's response

 
By: JLC Enthusiast : April 19th, 2016-13:42
All, If this isn't appropriate to post here then apologies and I will remove it but I thought this might be of interest as it unfolds... Haven't posted for a while, been very content with my small and varied collection. But my pride and joy (Amvox 5) stop... 

No problem to post to report an issue. I am sad to hear that.

 
By: amanico : April 19th, 2016-13:59
I hope you will have all the satisfaction you deserve. Keep us posted. Best, Nicolas

First Feedback from JLC Service Centre

 
By: JLC Enthusiast : April 26th, 2016-11:57
All, Got this back via the AD: ‘To ensure the efficiency of your watch, the following intervention is necessary- Complete service’ No other information as to what is wrong etc. I've also been in contact with JLC Customer Services via the website and had v... 

I agree

 
By: JLC Enthusiast : April 28th, 2016-06:21
I agree anything can go wrong and often does - crucial will be the response of JLC to the problem and whether they can offer a compromise. So far, it hasn't been promising.

An update from the AD

 
By: JLC Enthusiast : May 5th, 2016-12:54
All Got this back from the AD today (and remember this watch is 30 months old. "JLC are not budging with their assessment that the watch needs a service, they are saying that the oils have dried up in the mechanics and at the end of the day they recommend... 

Nearly the final update

 
By: JLC Enthusiast : May 13th, 2016-23:53
All JLC are not moving an inch neither through the discussions the AD are having with the Service Centre nor with any discussions I am having with Customer Service. The AD have made a kind gesture which will help significantly but I still would have hoped... 

Dear JLC-E, I Am Curious To Know What...

 
By: elliot55 : May 5th, 2016-14:51
... Other mechanical timepieces are in your collection? I am curious because I, too, consider myself to have a smallish collection of watches. But you know what they say, quality not quantity. Case in point: Jaeger LeCoultre. For you and me (and many othe...  

A range of Mechanicals but all are ETA/Swatch based

 
By: JLC Enthusiast : May 5th, 2016-22:40
Scott Thanks for your interest... I have a range of watches, from a 1970s Rado through to a G-Shock. All bar a couple have been bought 2nd hand and I have them serviced when required by an independent. As you say there could be many reasons for the moveme... 

Good News from JLC

 
By: JLC Enthusiast : May 17th, 2016-09:35
All, As a result of my last email to JLC Customer Services I received the following email/letter today. Dear Mr. X, I just called on your phone number and reached a nice lady. I am pleased to inform you that the repair of your timepiece will be taken unde... 

I read two great news. First you have a nice lady. ;)

 
By: amanico : May 17th, 2016-10:00
Then, your issue is solved... Not that I doubted that much , but still good to hear. Best, and thanks for the update. Nicolas

Indeed I do... and thank you

 
By: JLC Enthusiast : May 17th, 2016-10:14
Nicolas Indeed I have a lovely wife.... I was surprised with the end result from JLC given some of the stories I read on the internet - but was we all know, the internet is not always right... I'm very happy with the end result - though it did take some d... 

Thanks for bringing this story to an end and I'm happy it is a positive one.

 
By: kolosstt : May 17th, 2016-23:57
After all, it\'s now time to see it back on your wrist soon again. Kind regards, Kolosstt

And the Amvox is back!

 
By: JLC Enthusiast : August 26th, 2016-04:19
All The AD received the Amvox back from JLC a couple of weeks ago. They were not 100% happy with it as they thought it was still noisy. So they sent it back to JLC in London for a double check. JLC in London confirmed that it was ok and sent it back to th...