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Jaeger-LeCoultre

And the Amvox is back!

 

All
The AD received the Amvox back from JLC a couple of weeks ago. They were not 100% happy with it as they thought it was still noisy. So they sent it back to JLC in London for a double check. JLC in London confirmed that it was ok and sent it back to the AD and it is now back on my wrist. I must say they have done a nice job of polishing up the clasp as well. All seems well, it winds smoothly both with the rotor and with the crown. A quick check on power reserve and it lasted about 60 hours - not a scientific test....
So at the moment I'm happy which is great, though there was no paperwork with the watch to say what had been done which did surprise me slightly....
A

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21 Comments view entire thread 

JLC Amvox 5 - A problem - waiting to see JLC's response

 
By: JLC Enthusiast : April 19th, 2016-13:42
All, If this isn't appropriate to post here then apologies and I will remove it but I thought this might be of interest as it unfolds... Haven't posted for a while, been very content with my small and varied collection. But my pride and joy (Amvox 5) stop... 

No problem to post to report an issue. I am sad to hear that.

 
By: amanico : April 19th, 2016-13:59
I hope you will have all the satisfaction you deserve. Keep us posted. Best, Nicolas

First Feedback from JLC Service Centre

 
By: JLC Enthusiast : April 26th, 2016-11:57
All, Got this back via the AD: ‘To ensure the efficiency of your watch, the following intervention is necessary- Complete service’ No other information as to what is wrong etc. I've also been in contact with JLC Customer Services via the website and had v... 

I agree

 
By: JLC Enthusiast : April 28th, 2016-06:21
I agree anything can go wrong and often does - crucial will be the response of JLC to the problem and whether they can offer a compromise. So far, it hasn't been promising.

An update from the AD

 
By: JLC Enthusiast : May 5th, 2016-12:54
All Got this back from the AD today (and remember this watch is 30 months old. "JLC are not budging with their assessment that the watch needs a service, they are saying that the oils have dried up in the mechanics and at the end of the day they recommend... 

Nearly the final update

 
By: JLC Enthusiast : May 13th, 2016-23:53
All JLC are not moving an inch neither through the discussions the AD are having with the Service Centre nor with any discussions I am having with Customer Service. The AD have made a kind gesture which will help significantly but I still would have hoped... 

Dear JLC-E, I Am Curious To Know What...

 
By: elliot55 : May 5th, 2016-14:51
... Other mechanical timepieces are in your collection? I am curious because I, too, consider myself to have a smallish collection of watches. But you know what they say, quality not quantity. Case in point: Jaeger LeCoultre. For you and me (and many othe...  

A range of Mechanicals but all are ETA/Swatch based

 
By: JLC Enthusiast : May 5th, 2016-22:40
Scott Thanks for your interest... I have a range of watches, from a 1970s Rado through to a G-Shock. All bar a couple have been bought 2nd hand and I have them serviced when required by an independent. As you say there could be many reasons for the moveme... 

Good News from JLC

 
By: JLC Enthusiast : May 17th, 2016-09:35
All, As a result of my last email to JLC Customer Services I received the following email/letter today. Dear Mr. X, I just called on your phone number and reached a nice lady. I am pleased to inform you that the repair of your timepiece will be taken unde... 

I read two great news. First you have a nice lady. ;)

 
By: amanico : May 17th, 2016-10:00
Then, your issue is solved... Not that I doubted that much , but still good to hear. Best, and thanks for the update. Nicolas

Indeed I do... and thank you

 
By: JLC Enthusiast : May 17th, 2016-10:14
Nicolas Indeed I have a lovely wife.... I was surprised with the end result from JLC given some of the stories I read on the internet - but was we all know, the internet is not always right... I'm very happy with the end result - though it did take some d... 

Thanks for bringing this story to an end and I'm happy it is a positive one.

 
By: kolosstt : May 17th, 2016-23:57
After all, it\'s now time to see it back on your wrist soon again. Kind regards, Kolosstt

And the Amvox is back!

 
By: JLC Enthusiast : August 26th, 2016-04:19
All The AD received the Amvox back from JLC a couple of weeks ago. They were not 100% happy with it as they thought it was still noisy. So they sent it back to JLC in London for a double check. JLC in London confirmed that it was ok and sent it back to th...