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co-axial chrono problems/Omega service
This is to inquire about others' experience with the co-axial chronographs and Omega's service. I have two Omega watches: the Speedmaster GMT with a co-axial chronograph movement and the 1960 Rome Olympics co-axial chronograph. The Speedmaster GMT suddenly stopped working and was sent by my AD to Omega for repair. It has been going on 4 months and I have been getting one excuse after another why it is not finished. Omega told me ultimately that it does not have enough qualified people to handle repairs. After it gave me a date when the watch would be finished for sure it said there was a scratch on the minute hand and it had to be back ordered. After I complained they miraculously found a hand to use. Who knows when it will be done? The other watch cannot be hand wound. Turning the crown in the correct position to wind changes the date. Omega will not tell me what is wrong with either watch. I specifically asked if the co-axial movement is inherently defective and if that is why they developed the movement for the Vision. No Answer. Overall I would have to say Omega's service and credibility in responding to inquiries is abysmal.
Does anyone have any insight into whether the co-axial movement is flawed and destined for breakdowns? Also, what is other people's experience with Omega's service? The e-mails I get from Omega contradict each other. It is so obvious it is ridiculous and insulting to the intelligence. Thanks.
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Omega service problems
By: HerrSmith : March 13th, 2010-03:51
Hi, sorry, but all I can add to this topic is my own complaining, but I feel obliged to do this for the information of other people who want to buy an Omega. I have bought a Seamaster 300M Chronograph six months ago. It is not co-axial, it is with an old ...
Omega problems 2
By: HerrSmith : April 30th, 2010-09:47
Hi all, I am still waiting for my Omega. On the 16th, April I asked the dealer what is going on in the service (the watch was sent back to Omega on the 12th, MARCH), and, after a phone-call to Switzerland, we had got the answer: they plan to finish it unt...
Omega service problems 3
By: HerrSmith : July 4th, 2010-07:06
Hi all, on the 17th May I have got back my Omega Seamaster Chrono. The reason for the very-very long waiting was partly due to the AD - they kept the watch for two weeks for their own test, a somewhat simplified COSC measurement to be sure that Omega had ...
If it's a Piguet 33xx...
By: chaser579 : April 30th, 2010-10:20
movement, a lot has been written about the problems with those series of chrono/co-axial movements, and they all scream "don't buy!". I have a 2500C in a SMAT and it's working fine, but the chronos are a different story. I've also heard that Omega service...