Parmigiani

Maybe I’m wrong, but perhaps the maison would have included a nice letter apologizing for the problem given the fact that I owned it less than four weeks and it was away more than four months. Not to mention the fact that I own another one of their Refere...  

Even if not fully surprising. Brands really need to learn to do better in this respect. Lovely watch but you are unfortunately not the first I have heard with this experience…

MontBlanc had my 1858 LE for months, and when it came back, it was literally floating inside a 12 x 12 x 12 box. Not secured in foam, nothing. A few guys here reached out to that little guy w the bowtie, Davide whatever. No apology, no nothing. Parmigiani... 

I am not forgiving in these situations but…this watch is so BADASS I must make an exception here…🤷🏻‍♂️😁

Hopefully all is well with the watch now. A short note of apology would’ve been nice and the polite thing to do. But I guess it is asking too much. My Jaquet Droz was away for close to a year in total. It came back but a new unrelated issue had cropped up... 

A letter of apology, however short, was indeed in order. In a different vein, I've received some very polite handwritten letters from very proactive salespeople, but they were littered with spelling mistakes: a real love killer in my eyes! Life is complic... 

As for service, I don't think corporate knows or cares Sadly. The retailer should be helping here. I have had a couple brand new watches require service. Worst was the manual wind red breitling. The watch was broken, sent it back to the boutique, they sen... 

Hope this time the pusher issue is resolved for good and you can enjoy for years to come this beautiful watch. I agree with you that a letter of apology would have been nice, but these days, good manners are harder and harder to come by. Hagwe!