GLau
[Patek Moderator]
14401
Hi bankeal, Thank you for
alerting us to some QC issues.
Understandably Sam and you are disappointed about the problems you two had. The community is genuinely focused with such matters faced by our members. We all want what you and Sam want: better QC and improved after sale service.
In my and others’ experiences, Patek most likely fixed QC issues to our satisfaction. With such after sales service for 50/60k watches a year, perhaps the tag line of this post could be more friendly/balanced, such as “How can we help to improve Patek’s QC issue” ?
Post edited by GLau (Patek forum Moderator) to facilitate more friendly discussions: Improvement needed for Patek's quality control. How can we help Patek ?
Patek's quality control has had some issues. The following is a video from a Hong Kong showing a brand new 5711/1R and a 5711/1A olive dial with scratches all over the hour markers especially in the latter. Start at around 3:25 and one would be shocked by...
Patek does seem to put a genuine effort…
…into ensuring top quality watchmaking. One would think that with the skewed popularity of nautilus and aquanauts while that of its other leather strap models are only lukewarm, the brand would put more sincere efforts to better watchmaking and innovation...
Sweeping statement...
“Instead, it continues to churn out poor quality pieces” As an owner of watches from Patek Philippe ranging from the 1950s to 2021 and multiple visits to various stages of the manufacturing process, I do not recognise this statement as factual and I urge ...
thank you for your comments.
in addition to the video, also presented what I and other of my collector friends had experienced. Any and all brands may have imperfect products, but even disregarding what's in the video, there are more incidents that one would expect from Patek, hence ...
Another sweeping statement ...
“there are more incidents that one would expect from Patek” Here’s a fact... In 2018 Patek Philippe made 62,000 watches involving human assembly. Patek Philippe should be judged by how they deal with customers and how they respond to any issues with an in...
agree with you that customer service is of prime importance
including how they "deal with customers", and ensuring high standard QC is part of that
Hi bankeal, Thank you for
alerting us to some QC issues. Understandably Sam and you are disappointed about the problems you two had. The community is genuinely focused with such matters faced by our members. We all want what you and Sam want: better QC and improved after sale serv...
Not sure about the patek, but I don't have doubts with the others
Having had dust first hand (visible to naked eye) with several recent Tudors from ADs, I am not at all surprised. Also heard similar stories second hand from GS.
While I can’t vouch for
the authenticity of the watches in the video, I can say that if the scratches are real, it is not a surprise to me. I’ve collected Pateks for over 20 years, and what I have seen over the last 10 years are shocking. My 5370P’s seconds hand was stuck and st...
I saw you made the same post in another thread where it got ignored, and now you are trying again here. However, when pressed about the authenticity of the watches in the video, which I also doubt, then you don’t seem sure about it.
Now your argument involves the “oil leak” on the 5370 dial of another member...are you at least sure that was an oil leak?? Have you spoken to him? As far as I can tell, neither this member nor Patek have confirmed that so far. We have no problem if you d...
thanks
As I stated, I cannot vouch for the authenticity of the pieces in the video and thanks for your warning regarding that. I've also described my unpleasant experience with my 5370P, as well as that of my friend's brand new watch's caseback that completely f...
Authenticity of the watch
Is likely genuine, sold by VIPStation in Hong Kong which is pretty famous for flipping items at high price but never had complains of counterfeit products. I even knew it went for approx So instead of reflecting on the poor quality of the watch (honestly...
Definitely agree about doubting authenticity (of the video), plus I think if anything hand made
Is magnified, imperfections” are bound to appear. Good thing my eyes views things as Monets! 😂
Can't believe that's the first thing that came to your mind
Pretty disappointing to see a Patek supporter ignoring blatant flaws and use the authenticity card. It's telling ofnthe quality of the watch and the supporters
Lafrog, Please note my edited headline for this post: As the moderator and on behalf of the Patek forum, I want friendly discussions on this important matter.
Authenticity of the video has not been independently verified. Each of us can have a view on its authenticity. Unless and until genuine proof can be provided, let’s respect each other’s opinion. Furthermore, please refrain from making aggressive comments ...
Have you seen videos of side by side fakes on the 5711 and Daytona?
If you do, you’ll understand. This video just show close up on parts of a watch, not convincing to me. I like to see the whole picture that this is an authentic watch with papers, movement numbers etc first then go into the story….but of course, all these...
Patek is a few steps below Vacheron or Lange in quality…
…in my opinion. They can afford to be since they have such a large brand recognition.
Excuse me…?
Is that meant to be a joke? They can afford to provide lower quality than their competitors because of their higher brand recognition? I would argue the exact opposite. When you have a bigger brand name, you have more to lose and therefore you can’t affor...
Not a joke. Patek is very good. But, in my opinion, it’s not the best.
Just my opinion, though. Reasonable minds can differ. Here is the back of my VC 82172. The movement is is finished to the highest levels. It includes inside and outside corners in the anglage. Perfect concentric tracing around the escapement wheel jewel. ...
In the past I would have agreed but today I think brand equity isn't tied to product quality the same way
Look at AP, the stronger the hype the more corners are cut and cost savings are captured. The stronger the brand, the more the brand itself drives the ship than the actual products. That said, I have no opinion on VC vs PP 😉
I wouldn't quite put it that way, but...
I had the fortune to be invited to visit the PP manufactory in Plan-les-Ouates in Geneva before the final buildings were fully completed. A lovely place and Mr. Stern's vision and ambition was clearly witnessed. However, the suboptimal quality control is ...
I have experienced Patek’s poor quality control first hand.
My 5131P had a damaged golden thread ring sorrounding the enamel dial with visible dark spots, along with considerable bubbling. They did honor it and order a new dial, but the experience showed how it came with defects out of the factory that seemingly w...
I understand the op concerns but feel
He/she needs to provide evidence of said poor quality control The video is interesting but I am not sure that it provides definite evidence as the authenticity of the 5711 is in question I have been a collector of pp ( mainly vintage but some new pieces )...
My girlfriend listened to the audio and translated the audio to me. it seems that this person has only noticed QC issues with the 5711 line and not on any other Patek watches.
The guy also claims that these are 100% authentic PP watches. Stating that he's seen so many watches before and won't make a mistake identifying real/fake watches.
Imho PP Quality Has Been Declining For Quite Some Time
Compare ASL and FJ Journe to the 'PP' rated modern Pateks. I see many QC problems in decoration within modern PPs as compared to other top-level brands. Look, we all know Patek is not the same quality they once were, and worse still they've been falling b...
Slowing the video down and a little math leads me with some doubt about the authenticity of the Patek watch. I'm no expert though. Everybody and their dog has a YouTube channel now. Just because its on YouTube doesn't mean it is true.
I personally have never had a problem with Patek quality, or their lack of responsiveness in the customer service department. Maybe I'm just lucky.
My experience with Patek…….
I had 2 watches that had minor problems after receiving from my AD. (1) 5976G - there was a hairline scratch on the bracelet the moment I received the watch. When I showed my AD, they claimed the plastic sealed bag may have something to do with the scratc...