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Patek Service Question
I sent a Patek for service to Patek NYC through my local Patek AD. I just received a text message that my watch will be ready for pick up in 1 week. I was told by the Patek AD that when they complete their “in-house” quality control of the watch they will contact me for pick up.
I texted back that I didn’t want an “in-house” quality control because I wanted the watch back sealed from Patek. They replied that is not possible. I am not “concerned” that the watch was serviced by someone else because this is an official large Patek AD and I’m sure the proper paperwork will be provided. However, is this policy of opening the seal from Patek common for AD’s?
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Patek Service Question
I sent a Patek for service to Patek NYC through my local Patek AD. I just received a text message that my watch will be ready for pick up in 1 week. I was told by the Patek AD that when they complete their “in-house” quality control of the watch they will...
That's odd...
This retailer is a little odd. What model of Patek is it? How old is it? Was there anything broken? Before I go into details; let me describe two levels of "service." Level 1: adding oil. No tear down of the watch, just adding oil to some crucial areas. T...
The dealer is in the USA, Very big Authorized Patek dealer.
My watch is a rare 5136/1g. It went in for a Complete service and refinishing of bracelet which had to be sent to Geneva. So I’m fairly certain it went to henri stern agency also because the service estimate was from henri stern. But again I didn’t mail t...
Maybe it's a new policy?
Some bad actors may be using the service sleeve and then using them on new watches and claiming those new watches are sealed. That's another hypothetical.
I had the same experience. Tourneau Bucherer claimed it's not allowed.
I knew that was true for new Patek watches, but I wasn't aware that it's true for serviced watches. Or perhaps that's just Tourneau Bucherer's policy. If so, it's disappointing... John
This sounds very fishy, but I have no experience with Patek repairs or the HSA.
If this AD insists it will not return the watch to you with an intact seal why don't you demand that they still give you the broken seal and a statement as to what they actually did in this inspection and when it was done. Not a perfect solution if you in...
I have 2 watches sent via AD to PP NY and they came back sealed.
This is in their website videos too. I think your AD means PP when the text says “They” but I can only guess since this is your sentence. Not sure but maybe things changed now vs when mine was sent.
I’ve always sent them in myself
via insured shipping to Stern or dropped off in person when I live there. I’d give Stern a call as some of the others suggested.