Patek Philippe

Hi forum, I am hoping to get some opinions on the following particularly if anyone has had similar experiences as well as suggestions. I believe my watch case back was scratched during service or handling somewhere between the Asia service center and Gene...  

I would suggest you write to the Patek distributor in your region with a cc to your AD. Patek is responsible to this type of matters based on my own experience. Let us know what you decide to do and best of luck !

Originally, the back was handpolished to become "new." The worker could've finished it a micron thinner or thicker, as is done with each. In this particular case - ya got lucky - its a flat surface, and the scratch doesn't look too deep. I think I'd let t... 

will result in any of the negatives of having a polished watch. If it bothers you, I'd just have Patek remove the scratch and move on.

resurfacing done by the manufacturer. I would let them correct it.

...replace the back...

I wouldn't accept a polish even though it is superficial. Read "Service" under PP Values; they will have to change the case back as this is clearly their fault.

Thanks all for your views and comments it's always fun to hear from this watch community. At this stage I will not pursue it any further. I was ready to let it go / not pursue further at the Service Center since it would take another 4 months to send it b...  

and I also asked not to polish the case. The PP watchmaker tried to open the caseback with a 'screwdriver' but the first series of the 5119 had a screwed caseback. Of course PP offered to polish the case and they did nicely, but that was not my intention ... 

Yes - this is the type of unfortunate mistake that one would expect if serviced by someone not familiar with Patek. In my case I was told the PT950 Ellipse has a special case back with special tools needed hence it had to go to Geneva. And yet I suspect t...